Hi, hopefully someone can help. I have a really bad issue in InDesign on the Mac. When i first open the app with no files open, simply by trying to make my workspace bigger on the screen, InDesign crashes immediately. I have:Trashed my preferencesDeleted my WorkspacesUninstalled/ReinstalledDeleted any related InDesign folder in the Cache etc.Removed any fonts that might be causing issues.I really dont know what else to do to solve this issue.Can anyone help???

Participant

Question

InDesign Crashing all the time

Forum|Forum|8 years ago
May 26, 2017
2 replies
1168 views

Hi, hopefully someone can help. I have a really bad issue in InDesign on the Mac. When i first open the app with no files open, simply by trying to make my workspace bigger on the screen, InDesign crashes immediately. I have:

Trashed my preferences
Deleted my Workspaces
Uninstalled/Reinstalled
Deleted any related InDesign folder in the Cache etc.
Removed any fonts that might be causing issues.

I really dont know what else to do to solve this issue.

Can anyone help???

This topic has been closed for replies.

amaarora

Inspiring

Hi,

Can you also tell us if the OS you are on is 10.12.4?

Also, what Gpu do you have in your Mac?

If the gpu is Intel and your OS is 10.12.4 can you upgrade to OS 10.12.5?

-Aman

K

KHarrisAuthor

Participant

Thanks guys, i am on OS 10.12.5 and Indesign 2017.1 (Build 12.1.0.56)

K

KHarrisAuthor

Participant

Thanks Srishti, its actually a networked Mac so all files are stored on a network drive, therefore we don't have a time machine backup to roll back to a previous version. I assume it cannot be done without Time Machine.

I am back in the office tomorrow so will try the root user method to see if that works.

Update:

My colleague has now had the same issue. Apparently IT has helped by enabling the Root, logging into it, and running InDesign. This seems to have fixed the issue for now. I will know more when i try it on my Mac when i get into the office tomorrow.

All, so thanks to the guys who recommended to enable root user as this seems to have fixed the issue. I then disabled the root user and it is still not crashing. I shall monitor throughout the day but hopefully this is fixed now.

Thanks for all your help with this.