InDesign crashing when attempt to update Share for Review

Question

For the last three or four weeks, when we try to update the link for a Share for Review, it crashes InDesign and throws up an Error Report window. The shared file on the Creative Cloud web only updates partially - it shows all of the comments and the updated text, but the highlights and other markers don't relocate. Everyone can still comment, but their view of the document isn't accurate. We've upgraded to 19.1 then to 19.2 since this started, but it's not fixed. And now with 19.2 , when the Error Report window opens, the Submit Report button is missing, so I can't even report the error through InDesign anymore.

Sarah Bundy24253010otvx · Accepted Answer

Hi @Sarah Bundy24253010otvx,

Sorry for the trouble. Would you mind checking " Restore All Preference and default settings" in this article on how to delete InDesign preference?

Please let us know if the issue is resolved or not. We will be happy to assist you further.

Thanks,

Harshika

It's the same thing as what I tried before, but I still couldn't get it to work.

However, I was suddenly, magically able to update my Share for Review links yesterday, so I guess all is well.

Thanks, anyway.

carlii · Answer

I had the same issue, and I think I figured out why it happens. InDesign clearly struggles with "Share for Review" when working with files over 100 pages (mine has 150), or generally with larger projects. It kept crashing every time I tried to share the document or check comments right after opening InDesign. I tried absolutely everything I could find online, and nothing worked.

The only thing that helped was simply waiting. I spent about half an hour working on edits, and when I finished and tried to share again—suddenly, it worked.

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