InDesign Crashing When Editing Presentation File

[Maria374803362ytz]

I’m working on a presentation in indesign. Not a very big file. Everything was going pretty good but then suddenly it started crashing. It’s fine when I’m working on any other file but this one as soon as I try moving elements around it just closes the entire indesign altogether.

The issue started last week and I went to ask for some help from my workshop tutor (I’m a graphics student so I had the opportunity to go and ask) and he made me download a newer version of Mac software (I’m running the newest one rn) and it temporarily fixed it. I was able to finish the presentation but I was asked to add some new stuff and change some bits.

The thing is suddenly indesign started crashing again. Same situation, I open the file and try to move something around and it just crashes closing the entire program. I don’t know what to do, tried saving as a new file, as idml, restarting it, I tried resetting the preferences but when I use the shortcut nothing happens. I’m stuck and the clock is ticking cause I need to deliver the presentation this weekend. What else can I try?

I can’t really copy the pages into a new file because when I try the app just closes again

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[jmlevy]

I tried resetting the preferences but when I use the shortcut nothing happens

If nothing happened, you certainly released the keys too soon: quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys. Don't release them until you see a warning message asking for confirmation.

But note that if you use the last InDesign version (19.4) you can reset preferences another way:

To be very honest, I never tested this way to reset preferences.

[Robert at ID-Tasker]

@Maria374803362ytz

Maybe your file is corrupted - try IDMLing - export as IDML, open, save with a new name. 

Then please read this post about the difference between Save and Save As:

https://community.adobe.com/t5/indesign-discussions/indesign-files-force-quitting-with-quot-unknown-...

[Derek Cross]

In addition to the other suggestions offered, how much RAM and spare hard disk capicity do you have? The latest versions of InDesign need a powerful computer.

[Steve Werner]

There could be corruption in the file. Try saving the file as an IDML file (File > Save As > InDesign CS4 or Later [IDML]). Then reopen the IDML file. That can sometimes fix corruption.

[leo.r]

also, can you please confirm your exact actual versions of InDesign and macOS? i know you mentioned "newest" but sometimes it's not what it seems.

[HARSHIKA_VERMA]

Hi @Maria374803362ytz,

Hope you're doing well!

We would like to follow up on your issue. Are you able to resolve the issue by following our expert suggestions? If not, could you please share the information requested by our expert so we can help you further? Does that happen with this specific file or all files?

We will try our best to help.

Thanks,

Harshika