InDesign crashing when I copy/paste a text box

Forum|Forum|1 year ago
January 31, 2025
2 replies
355 views

Using InDesign 2025 in macOS Sequoia 15.3, and I've a new document I just started assigning paragraphy and character styles to. Every time I try to copy paste a text box, the program crashes and its followed by the "InDesign quit unexpectedly" and "Sorry, an error occured." window. I then reopen the file and get the "(File name) may be damaged. Do you want to open it anyway?. This is the second time I have issues like this with InDesign 2025 in two months despite installing/uninstalling it twice in the same time period. Any advice out there? This is utterly frustrating.

Abhishek Rao

Community Manager

Hi @KNDR,

Could you please try saving the file as an IDML, then open that IDML file and resave it? I also noticed that you're using version 20.0.1 of InDesign (as per the logs you submitted). I would suggest testing the issue on the latest version, 20.1 as well. Let me know.

Additionally, I'll discuss this with the product team and update you once I have more information.

Could you also let us know if this issue is specific to a particular file? And as asked by Robert, where is the affected file stored (local drive, external drive, remote network location, or cloud)?

Looking forward to your response.

^
Abhishek

Abhishek Rao

Community Manager

Hi @KNDR,

Thanks for your patience. The product team is looking into this issue and will test it on their end. However, to investigate further, they’ve requested access to the affected document where you're experiencing this crash.
Could you please share the file, so they can analyze it? You can upload it to a cloud storage service (like Google Drive, Dropbox, WeTransfer, etc.) and share the link here. If the document is confidential, you can drop it to me via DM on the Community.

Will look forward to your response.

^
Abhishek

Abhishek Rao

Community Manager

Hi @KNDR,

Hope you're doing well! Were you able to resolve the issue, or is it still happening?

If the crashes persist, could you provide the requested details? The product team is investigating, and having access to the affected document would help them analyze it further. You can upload it to any public cloud service and share the link here, or DM me if it's confidential.

Looking forward to your update!

^

Abhishek

Robert at ID-Tasker

Legend

What font(s) are you using?

Do you work locally or remotely? Any cloud service?

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