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InDesign Crashing When Opening Story Editor - Mac M1

Forum|Forum|4 years ago
October 26, 2021
14 replies
5029 views

Indesign crashes every time I open Story Editor. Why? I have the most up to date version for 2020 Macbook Air, Apple M1 chip, 8gb memory.

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Correct answer Eugene Tyson

Hello - I have you your own thread.

It's best to keep issues separated to ensure that you get the help specific to your issue and not someone elses.

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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H Chinaski

Inspiring

Same here. MBP M3 Max. Ditching prefsdidn't help. I guess I'll have to find a way to work without the story editor until the bug has been fixed.

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Eugene Tyson

Community Expert

I removed the Correct Answer from your post.

I have MBP M3 same as you - and it works fine.

Maybe underlying issue, perhaps 3rd party app - Webroot for me causes issues with InDesign

And there are fixes which you have not confirmed if they worked for you or not.

And where the Story Editor may not be working

Have you tried from the Edit menu
Edit in Copy Editor

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Also can you please confirm your version of InDesign
And what OS you are running
Updating Sonoma to 14.4.x has fixed a lot of issues for people.

Emerald24601

Participating Frequently

well I have finally been able to pull up the story editor again after deleting preferences, shutting down and restarting. but wow do I feel like garbage charging people for class today. we all had the same issue and it was a huge waste. If adobe wants to make a pop up that says, yo we updated, please delete preferences and reboot I would do that. this software should be a little more usable for the price of a subscription

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Eugene Tyson

Community Expert

It's highly unusual and you don't have to do all that normally.

Sometimes things don't work as expected. That's part and parcel of everyday usage of a y software.

The other day Notes stopped working and I had to jump through hoops to get it back working.

I can't help any further there are things that stop working from time to time and figuring out how to fix it is everyday for me.

Emerald24601

Participating Frequently

this is maniacal. I have deleted my preferences checked the OS etc. I haven't yet deleted indesign and re-installed but this is deeply flawed. I lost all my work and this nuked my class. I really expect a monthly subscription software to be better than this

Emerald24601

Participating Frequently

we have production deadlines..... now I am just telling everyone never to use story editor? which before hsa been essential.

BobLevine

Community Expert

If this were a widespread issue more people would be reporting it. You've not only hijacked a 3 year old discussion (which means many won't even see your issue) but you've given us relatively nothing to go on.

"current" is meaningless so I strongly suggest starting your own discussion with full details along with actual version numbers of the O/S and InDesign. Screenshots might prove helpful as will knowing if this is happening with all files or just one and if it's any particular fonts being used.

Emerald24601

Participating Frequently

this is ridiculous...... especially when you have to pay a monthly subscriptioin

Emerald24601

Participating Frequently

OMG this is absurd.... not only crashes indesign but somehow forced restart on my computer..... it messed up the whole OS wwhen I tried to use story editor..... I also provide training for other designers and today I asked them to use it.... story editor broke their OS too.... why would they release a version like this..... if the story editor was missing for a while with a note on it I would understand..... my whole system is down and all my students are mad at me. and this thread is from months ago

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Eugene Tyson

Community Expert

What version of InDesign?
What OS?
It's impossible to know why it's not working without basic information.

Have you updated to the latest OS?
Are you updated to the latest version of InDesign?
Are there 3rd party apps interferring?

I use the Story Editor daily and never have an issue.

Please let us know how we can help.

Emerald24601

Participating Frequently

I have 2 M1 macs.... with current software. I have ID 2024.

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melaniem44089580

Inspiring

I have been abandoned by Adobe Support, but I did find out something helpful. If I have the Control Panel open, InDesign crashes when I try to use the story editor. It's really sketchy that Adobe can't figure this out, and it's impossible to use two features of InDesign at the same time. I use the control panel a lot, and there are some things that are very difficult to do without the control panel. I'm coping, but I'm not happy about this situation. It seems like Adobe is determined to make InDesign more difficult to use. 😞

HARSHIKA_VERMA

Community Manager

Hi @melaniem44089580,

We understand your concern, and we would suggest you, please submit your feedback on our InDesign UserVoice page, which will give it more visibility, and the team will look at your feedback.

I will also make sure to share your feedback with the team.

Thanks,

Harshika

M

melaniem44089580

Inspiring

The "Correct Answer" doesn't work for me. I have been dealing with this issue for months, I've tried every solution that's been suggested, I have contacted Adobe several times, and it's still happening. It's so frustrating that no one at Adobe seems to care if their products are usable. I am so over this, I want to quit my job and open a bed & breakfast!

Rishabh_Tiwari

Legend

Hi @melaniem44089580 ,

We're so sorry for all the trouble. I have arranged a call back for you and we'll try our best to assist you. I am also keeping a track of the issue and will keep you posted.

Regards

Rishabh

~

~BarbaraT

Inspiring

Glad to know I'm not alone.

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Don23385472nb0v

Participant

I am having the same problem. Very annoying. Long magazine, so I really don't want to have to redo the entire publication. Everything else seems to work, and I can (work around) strip in edits on the galleys rather than use story editor, but I've gotten used to story editor over the years. Keeps it focused, I can see my stylesheet applied.

Was on with tech support (Adobe) for two hours yesterday. We found a work around - package the file, open that version, and no further problems.

That was yesterday. The problem is back today. The same technique doesn't work. It won't save as IDML (or PDF), same was true yesterday.

So, now more questions, and still no answers. The tech - a nice soul - suggested it might be because I'm saving routinely to the cloud (Apple's, not Abobe's Creative Cloud - lot of clouds out there...). So I backstopped by saving to a local disk.

Nope.

While I appreciate perspectives and opinions on whether it's Adobe's fault, or Apple's fault, or the best system to buy etc etc, under deadline pressure I get pretty impatient with that. I'm looking for practical solutions (or tried-and-true work arounds) to a specific problem. Yes, it's nice to have lots of complex options in a way. But my shopping from now on will focus on simplicity and reliability. Just saying. My apologies for digressing. Anyway, I'm having the same problem. 2018 Mac mini, MacOS 12.2.1, ID 17.1

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melaniem44089580

Inspiring

This is so frustrating! I've done all of the troubleshooting steps that were suggested, updated my OS and Adobe apps, and this is still happening. Adobe Support has not been helpful at all. It's mainly in one document. We do the same publication every month, so I can't recreate it from scratch every time. I created a completely new document and it was better for a while, but now it's happening again.

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Don23385472nb0v

Participant

I hear you!

I'm re-doing my document now - I hope I don't face the same problem! Time
consuming, and frustrating!

Oh, well, maybe Adobe's business planners don't need customers like me.

Don

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melaniem44089580

Inspiring

I'm having the same problem. I've tried all of the solutions here, and nothing helps. Sometimes if there's an update to InDesign or MacOS that I haven't installed yet, it's fixed for a while if I install the update, but then it starts happening again. Support people aren't helpful. I tried using the chat, and that person thought an acceptable solution was to put all of my InDesign files on the desktop. 😞

I no longer have any hope that Adobe is ever going to fix this problem, so I'll have to get used to not using the story editor. It's a hard habit to break.

E

Eugene Tyson

Community Expert

You're resounded to it being an Adobe issue.

Could it be something else? Anti virus? Third Party Apps? Any plugins? Any peripherals? Anything else going on?

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