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InDesign crashing when saving to Google Drive

Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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For the last year or so my InDesign crashes when I 'save as' to Google Drive. It happens 9 out of 10 times and is very frustrating.

 

Some notes:

  • When it crashes, the file will open up when InDesign restarts with the original file name. The new file name I tried to save it as will be in the folder where I tried to save it. If I 'save as' again and select that file, it is able to replace the file without crashing.
  • It does not crash when I 'save copy'. So my workaround is to 'save copy' then 'save as' and replace the file. It's a tedious workflow.
  • Sometimes when I 'save as' it doesn't crash, but I'm unable to determine what factors influence this.

 

Any help with this would be massively appreciated!

Thanks,
Calum

TOPICS
Bug , Performance , Sync and storage

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Not having any issues with Google Drive itself. The desktop app is fine. I
can access all the files and everything is syncing up quickly.

No other programs are having an issue saving to the drive either –
including other Adobe CC apps.

It's just when I 'save as' from InDesign. As a graphic designer that uses
the app 8 hours a day it's getting very frustrating....

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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InDesign will want to save a temp file called .idlk to the folder which is hidden. And this is usually the culprit compared to other apps that don't have this function, as far as I know. 

The .idlk file is used to help with recovery of crashed documents. 

 

If you are having issues saving to the Drive then perhaps try adjusting your sync options or turning off the sync function to see if it improves. 

If so - it's an issue with how Drive is syncing. 

 

I don't use Google drive but it comes up on the forums a bit.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Have you disabled all smart sync features? If not, that's the first thing I'd try.

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