InDesign crashing while exporting to Print PDF

[richied67102891]

At first it was only when I tried exporting my Indesign file to PDF (print). Whenever I tried that, Indesign crashed. So I couldn't export my file. Then it start happening more and Indesign crashed when I tried to delete spreads and something just random. Then I updated indesign (to CC 2018, because I was using 2015), but now it's even worse. I can barely open Indesign, because it just keeps shutting down. It's really frustrating because I have a deadline and I can't do anything. We even tried putting the Indesign file on a USB stick, opened it on a completely different mac (here at school) and the same happened! So I think the file is corrupt. There was work put in this document so it would suck if it's useless now I hope anyone can help! Is there a way for the file to be fixed? Of is it something else? Can a corrupted file crash indesign as a whole? Thanks in advance!!

{Renamed by MOD}

[Bill Silbert]

Have you tested any other file to see if the same thing happens? Hopefully, you have an earlier version of the file that you can go back to. If that is the case try opening it in your current version of InDesign and then exporting it as an IDML file. Then open that file in InDesign and continue working on it. The purpose of that is that sometimes exporting first as an IDML can clear up some inherent corruption that could cause problems as you progress with the new file.

As for the file that is giving you trouble you could try making an IDML out of that one as well although it may already be too far gone. There are file recovery services available on the internet but they will charge you. You can also check out Troubleshoot damaged InDesign documents for other recommendations.

[Mystic_Ray1587]

I am having this issue almost continuously. I have trashed preferences, cleaned font caches, reinstalled the apps, updated my OS, ditched any and all problematic fonts and duplicates, sat with Adobe tech help for hours... I am about ready to give up on InDesign (and Acrobat by extension) entirely. I get brief respites wherein I can work –after performing all of the recommended tasks, so no reason why it suddenly works again.

I am now losing work because I cannot fulfill promises to clients reliably. I am nearly ready to try Quark again.

[Derek Cross]

Which version of InDesign and OS?

[Mystic_Ray1587]

I am working on 10.14.4, Mojave

I keep all applications with CC updated

[Bill Silbert]

Are you working over a network or is it a personal computer? If on a network, check with your network administrator as to if your network has been updated to be compatible with your version of InDesign.

[Mystic_Ray1587]

I am on my own computer, no network involved.

[Srishti Bali]

Hi there,

Thanks for reaching out. I am sorry to hear that InDesign is crashing while exporting Print PDF. Is it happening with a particular file or multiple files?

If it happening with a particular file, will it be possible for you to share the file? If yes, you can email your InDesign file to corrupt_indesign_docs@adobe.com and we will take a look at the document.

If the file is larger than 10 Mb, you can zip the file and upload to the Creative Cloud account and send us the document link.

I must also inform that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

Regards,

Srishti

[Geоrge]

1st. Do indd-idml-indd coversion

2nd. Try half-blade method - Re: Closure of Indesign when I try to export a file

[Ignacia5E6D]

I am having the same issue, I can't export to PDF, then tried to export to IDML and InDesign crushed again.

I bought a brand new imac, licensed softwares that I just installed today, and this is more than frustrating. I am a week late of my deadline because of this issue, and now I am having the same problem. Please if someone knows what to do, let me know. 🙂

[HARSHIKA_VERMA]

Hi @Ignacia5E6D,

Sorry for the delay in response. If you're still experiencing the issue with ID 18 version. InDesign might fail to export PDF due to the Compatibility option, "Acrobat 5 (PDF 1.4). The workaround for this is to change the Compatibility to "Acrobat 4 ( PDF 1.3).

Let us know if that helps.

Thanks,

Harshika

[Jalkh]

No the issue with opening the PDF file.

To work around it, do not tick view PDF after exporting and then open the PDF manually.