Participating Frequently

Question

Indesign CS 6

Forum|Forum|4 years ago
July 20, 2021
3 replies
897 views

Indesign CS 6 asks me for my serial number. I don´t know what happened, but all of a sudden Indesign says that my software is a trial one. I don´t find a possibility to give in my serial number. Indesign wants me to connect with my Adobe ID, but there my serial number is not part of my ID. So now I am on y 30 day trial for a software I purchased years ago already. Any ideas?

Activation billing and install

This topic has been closed for replies.

BobLevine

Community Expert

First off, as already pointed out, InDesign CS6 is not supported under any modern operating system and whether or not it has been fine up til now is irrelevant. Any update can kill unsupported software.

That out of the way, do you have any Creative Cloud software installed? Did you run trials of any of those programs?

You may want to try the CC Cleaner tool and then reinstall.

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

Beyond that I can't offer anything as far as advice. CS6 is nine years old and you cannot possibly expect any company to support anything that old.

Finally, I assume you're on Windows and if it's Win 10 be sure to run it in Windows 7 compatibility mode.

A

ahmed1717Author

Participating Frequently

Sorry but it is not a problem of the software or the system. Adobe CS 6 is running fine under MacOs Mojave. The problem is the connection with Adobe. They pretend that I have no Internet connection and it is not possible to receive my Serial Number. This is fraud. They try to force me to buy their subscription. It is the most impossible criminal behaviour towards customers. My serial number is registered with them. If they don´t want want, that my software connects and they block the connection, it is something Adobe does for a reason.

BobLevine

Community Expert

FRAUD? Are you kidding?

CS6 is unsupported in any MacOS later than 10.10! Find yourself an old machine on eBay and then try it again.

Derek Cross

Community Expert

InDesign CS6 is nearly 10 years old and may not be compatible with your OS. It's time to consider upgrading your version of InDesign

A

ahmed1717Author

Participating Frequently

I think this is not a reason to force me and to make a software useless in not accepting anymore that I bought this software. This is cheating. Otherwise the software works perfectly on my system.

Dave Creamer of IDEAS

Community Expert

Is the serial number connected with another Adobe ID of yours or to another person's ID?

David Creamer: Community Expert (ACI and ACE 1995-2023)

A

ahmed1717Author

Participating Frequently

Hi,

I found my serial number in my ID now. But Indesign does not connect with my Adobe account. It is not an Internet problem, but a connection failure inside the software.

I'll try it again tomorrow.

A

ahmed1717Author

Participating Frequently

So this what happens now: if I open a project everthing seems to be okay. If I open the software it asks to accept the trial, although I gave in my serial number the softwrae does not connect with Adobe to accept the number. The serial number is saved in my adobe account and directly connected with me and my software. Strange behaviour. Is Adobe trying me to purchase a subscription like this?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded