InDesign CS3 crashes upon launch

Report · May 04, 2007

Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)

Report · May 15, 2008

The first thing to do is update to 5.0.2.

Bob

Report · May 15, 2008

I did some googling on adobeowl yesterday, and the very few people that
had solved problems that referenced this dll did so by either removing
fonts (as many as possible, so it may have been one particular bad font)
or by changing default printers.

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

Report · May 15, 2008

I'm downloading the update again. Being that he updated it to 5.2 and it started crashing I don't think that's the problem but, we shall see. Kenneth, when you reinstall I don't think it has any font files in the folder.It doesn't show any, even in hidden files. I've changed all the diffrent printers to default and it didn't work. Thanks for your (both of you) help tho.

Update: Tried the update file it's now 5.02 but still crashed.

Jessica

Report · May 15, 2008

> Kenneth, when you reinstall I don't think it has any text files
> in the folder.

I don't think I wrote anything about text files. I wrote that some
people have solved problems that reference this dll by deleting fonts.
Presumably, one of the fonts that was loaded was causing the problem. To
find out which one, you'd have to reinstall fonts one-by-one (or in
small groups) until ID stops working.

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

Report · May 15, 2008

Yeah I just saw that I ment there were no fonts in the font folder.
I do that all the time. All the other cs3 programs work correctly.

Report · May 15, 2008

> I ment there were no fonts in the font folder.

You can't run a Windows computer with no fonts. Go to Control Panel >
Fonts, and start removing fonts. Make sure you have the original copy of
the fonts somewhere, so you can reinstall them later. Don't remove
anything with a .fon extension. Don't remove Arial, Courier New, Symbol,
Times New Roman, Verdana, Tahoma, Trebuchet, Wingdings, or anything that
looks like a system font (e.g., Microsoft Sans Serif). Some fonts won't
let you delete them.

Again, don't delete a font unless you know you can reinstall it from
somewhere.

--
Kenneth Benson
Pegasus Type, Inc.
www.pegtype.com

Report · May 15, 2008

Yeah I was looking in the InDesignCs3 programs font folder there was nothing in it. I ended up guessing you ment the Windows folder. I went through the font folder there deleted the recent fonts and now it's fixed. Thankyou very much!

Jessica

Report · May 15, 2008

Jessica,

It would be very helpful to others if you listed the fonts you removed, if you can. It would maybe give someone else a chance to find the same problem font quickly.

Peter

Report · May 18, 2008

I solved this problem on InDesign CS3 by moving the file "Media Import Filter.apln", which is in "C:\Arquivos de programas\Adobe\Adobe InDesign CS3\Plug-Ins\Filters", to another folder. This folder can't be into "Filter" folder. This file seems to have something to do with Quicktime. I don't know which features this action could affect so, perhaps, the right solution was re-installing Quicktime or something like that.

Report · Jun 24, 2008

How about to fix this problem. Please help me! I'm having a problem while working on in the Indesign CS3."InDesign.exe has encountered a problem and needs to close. We are sorry for the inconvenience". When I click "to see what data this error report contains, click here", i was seen: AppName: indesign.exe AppVer: 5.0.0.458 ModName: cooltype.dll ModVer: 5.4.15.1 Offset: 000c1842 and below is error report <?xml version="1.0" encoding="UTF-16"?> <DATABASE> <EXE NAME="InDesign.exe" FILTER="GRABMI_FILTER_PRIVACY"> <MATCHING_FILE NAME="ACE.dll" SIZE="845824" CHECKSUM="0x9FA69723" BIN_FILE_VERSION="2.11.33.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.33" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD1744" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.33.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/01/2007 18:38:15" UPTO_LINK_DATE="03/01/2007 18:38:15" VER_LANGUAGE="English (United States) [0x800]" /> <MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="528384" CHECKSUM="0x88BBC448" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x88C9C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/31/2007 02:00:21" UPTO_LINK_DATE="01/31/2007 02:00:21" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobeLM.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0xC1AEE041" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x828A39B9" BIN_FILE_VERSION="1.0.93.0" BIN_PRODUCT_VERSION="1.0.93.0" PRODUCT_VERSION="1.0.93" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.93" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDB73E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.93.0" UPTO_BIN_PRODUCT_VERSION="1.0.93.0" LINK_DATE="02/22/2007 10:06:27" UPTO_LINK_DATE="02/22/2007 10:06:27" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobePSL.dll" SIZE="12271616" CHECKSUM="0xBF046305" BIN_FILE_VERSION="10.0.0.1" BIN_PRODUCT_VERSION="10.0.0.1" PRODUCT_VERSION="CS3" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="10.0 (10.0x001)" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBB9F91" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="10.0.0.1" UPTO_BIN_PRODUCT_VERSION="10.0.0.1" LINK_DATE="02/22/2007 10:53:56" UPTO_LINK_DATE="02/22/2007 10:53:56" VER_LANGUAGE="English (United States) [0x800]" /> <MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" /> <MATCHING_FILE NAME="AdobeXMP.dll" SIZE="389120" CHECKSUM="0x946A18F5" BIN_FILE_VERSION="4.0.0.6" BIN_PRODUCT_VERSION="4.0.0.0" PRODUCT_VERSION="4.0" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.0-c006" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6CEDE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.0.6" UPTO_BIN_PRODUCT_VERSION="4.0.0.0" LINK_DATE="06/14/2006 15:37:36" UPTO_LINK_DATE="06/14/2006 15:37:36" VER_LANGUAGE="English (United States) [0x800]" /> <MATCHING_FILE NAME="adobe_caps.dll" SIZE="214528" CHECKSUM="0xF0EFC972" BIN_FILE_VERSION="0.0.120.0" BIN_PRODUCT_VERSION="0.0.120.0" PRODUCT_VERSION="0,0,120,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="0,0,120,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x38D0D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.120.0" UPTO_BIN_PRODUCT_VERSION="0.0.1

Report · Jun 24, 2008

First thing to do is update to 5.0.2

Report · Jun 29, 2008

I also am having crash at startup on my Vista box and none of the previous suggestions help. I'm sure it did work fine when first installed
Error message is;

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.2.640
Application Timestamp: 47577926
Fault Module Name: AdobeOwl.dll
Fault Module Version: 1.0.93.0
Fault Module Timestamp: 45dd6b23
Exception Code: c0000005
Exception Offset: 00069cab
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 7b45
Additional Information 2: 4ed60ef0d9ee64b99a81dee30013c245
Additional Information 3: d9f3
Additional Information 4: 3eac30f87881fb76600ddef80d04e7a1

Report · Jul 09, 2008

I solved it by deleting all fonts listed as being modified on the date the software was installed.

Report · Jul 11, 2008

I am a computer dummy, with the exception of some basic CS3 knowledge, and this keep happening again and again!

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.0.458
Application Timestamp: 45f900b6
Fault Module Name: TEXT.RPLN
Fault Module Version: 5.0.0.458
Fault Module Timestamp: 45f90b6f
Exception Code: c0000005
Exception Offset: 000565b3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0cc5
Additional Information 2: ec7ac089d24547765abfe80d811d86aa
Additional Information 3: 58f3
Additional Information 4: bd15cd8d7f687f3134b1080b6df4797c

Any suggestions? Thanks so much.

Report · Jul 11, 2008

Start by downloading and installing the 5.0.3 update.

Report · Jul 11, 2008

installed it, no luck. i'm using vista, if that makes a difference in the diagnosis?

Report · Jul 11, 2008

Any font manager? Any cheapy fonts?

Report · Jul 11, 2008

Oh dear...I did download some free fonts yesterday. I just deleted all of them. Still crashing. Should I uninstall and reinstall InDesign?

Report · Jul 11, 2008

I'd try running system restore, first, if things worked OK sometime in the past. Of course it may not restore any longer since you updated ID.

Report · Jul 11, 2008

I have the same problem on my computer with Vista Ultimate, InDesign CS3 5.0.3. It started with crashing an opened file, telling me it was a problem with the file and that I had to shut down the program... now I cant even restore the file when opening it again. It keeps getting worse, now I hardly cant startup ID before it crashes.

I have tried changing default printer, (I have a network printer) to Adobe PDF, changed the printer spool, updated InDesign, removing SING folder.. checked the fonts folder (none there)...

WHATS NEXT? I can't believe all this people have this issue and that Adobe can't fix it!? I remember I sometimes had the crashing issue on ID CS2 too.

I have work to do with my own company and will not survive without a functioning ID! HELP!!

Report · Jul 11, 2008

Deleted all fonts except windows' system fonts, uninstalled, reinstaled but still the same crash in AdobeOwl module.
Can't mess with this any longer. Installed Corel Draw X4 and wonder why I didn't do it earlier.

Report · Jul 12, 2008

Same here. Ugh! Buying a freakin' mac.

Report · Jul 18, 2008

Report · Jul 21, 2008

I solved the problem using Correio's solution above, I just moved the media import filter up to the plugin directory.

correio merda - 11:29am May 18, 08 PST (#52 of 66)

I solved this problem on InDesign CS3 by moving the file "Media Import Filter.apln", which is in "C:\Arquivos de programas\Adobe\Adobe InDesign CS3\Plug-Ins\Filters", to another folder. This folder can't be into "Filter" folder. This file seems to have something to do with Quicktime. I don't know which features this action could affect so, perhaps, the right solution was re-installing Quicktime or something like that.

Report · Jul 25, 2008

I am having the same issue with Indesign 5.03 for Mac after installing the upgrade of the system (now 10.5.4) and the upgrade of Indesign from 5.02 to 5.03. I have tried all the trick here suggested and have had no results! The application still crashes.