InDesign CS3 crashes upon launch

[_A__Hole_]

Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)

[Peter Spier]

Try renaming the SING folder.

[_Pam_Isaacs_]

When working on a document (even a simple page with no graphics). InDesign says it has to shuts down and says some data may be lost, etc..., sorry for the inconvience. It makes multiple files of the same document with numbers added beside the file name??? When you try to reopen the document it says:

Adobe InDesign automatic recovery failed the last time it tried to open the document "file name". Do you want to try to recover "file name" again?
Click Yes to begin recovery
Click No to delete recovery data for this document
Click Cancel to postpone all document recovery until later

If you click "Yes" the program just shuts down. If you click Cancel, sometimes the document comes back as an earlier saved version. Even if you have saved 50 times since that version, it goes back to the first one so everything you have spent hours working on is gone.

Is anyone else having this problem. We took this computer from Vista back to XP thinking that was the problem but it did not solve it. I have never had this happen on my home computer which is a Mac. Is it a PC thing??? Help!

[Peter Spier]

You have some sort of serious problem if this happens all the time. It is definitely NOT normal for Windows or Mac.

Possible sources of the problem are bad video driver or possibly some bad font. Do you see anything in the Event Viewer Application log about the crashes? It would help a lot if there was some sort of error message to use as a starting point.

Peter

[_Sasha_V_]

I renamed the SING folder but no difference. Here is a part of the crash report for ID4<br />Process: Adobe InDesign CS4 [87963]<br />Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4<br />Identifier: com.adobe.InDesign<br />Version: 6.0.0.352 (6000)<br />Code Type: X86 (Native)<br />Parent Process: launchd [3334]<br /><br />Date/Time: 2009-03-04 07:33:10.994 +0100<br />OS Version: Mac OS X 10.5.6 (9G55)<br />Report Version: 6<br /><br />Exception Type: EXC_BAD_ACCESS (SIGBUS)<br />Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000<br />Crashed Thread: 0<br /><br />Thread 0 Crashed:<br />0 DataBaseLib.dylib 0x00468413 DBUtils::AddClass(IDataBase*, IDType<ClassID_tag>, IDType<UID_tag>) + 30995<br />1 DataBaseLib.dylib 0x0045e5c3 0x459000 + 21955<br />2 DataBaseLib.dylib 0x0045b5d5 0x459000 + 9685<br />3 DataBaseLib.dylib 0x0045e75c 0x459000 + 22364<br />4 ObjectModelLib.dylib 0x00336bb2 0x317000 + 129970<br />5 ObjectModelLib.dylib 0x00336f5d 0x317000 + 130909<br />6 ObjectModelLib.dylib 0x0034574d ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21677<br />7 ObjectModelLib.dylib 0x00340c96 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 2550<br />8 com.adobe.InDesign 0x00002682 main + 82<br />9 com.adobe.InDesign 0x00001fb2 start + 258<br />10 com.adobe.InDesign 0x00001ed9 start + 41<br /><br /><snip><br /><br />Thread 0 crashed with X86 Thread State (32-bit):<br /> eax: 0x00000000 ebx: 0x004683db ecx: 0x018609b8 edx: 0x00000000<br /> edi: 0x018609c0 esi: 0x00000001 ebp: 0xbfffef38 esp: 0xbfffeee0<br /> ss: 0x0000001f efl: 0x00010202 eip: 0x00468413 cs: 0x00000017<br /> ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037<br /> cr2: 0x00000000<br /><br /><snip>

[Peter Spier]

Sasha,

I'm going to recommend you move your post over to the Mac forum since that's your platform and the people who understand Mac kernel errors will be over there.

That said, do you have any 3rd party plugins installed? If so, remove them and see if it helps.

Peter

[_Mikhayela_Kasparov_]

Like a lot of you I tried everything suggested nothing worked until I tried running Indesign in Safe mode at which time I found out there's a problem with licensing. upon googling the problem someone suggest I start the Flexnet Services manually by going to services.msc.

so far it's working just fine.

[_bob_hello_]

Do this, it works:

Tatyana B - 11:09am Feb 11, 09 PST (#91 of 99)

Ugh!!
Guys, seriously, after HOURS AND HOURS of messing around and reinstalling quicktime, deleting adobe files, etc.. the solution is really very simple.

Are you ready? Just change your default printer to smth else. I don't know why, but it just doesn't like my laser HP. For some reason out of the whole suite it only affected Illustrator (crashed upon file open/create) and InDesign (crash at "starting up service registry").

Go figure.. errrrrrrr

[dontbegauche7]

I was experiencing the same problem as reported and tried a million things. What worked for me was changing the persmissions for Adobe in the Applications Data folder on my computer...User/AppData/Local/Adobe.

[_Nico_vW_]

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.4.682
Application Timestamp: 48ca2a28
Fault Module Name: ObjectModel.dll
Fault Module Version: 5.0.0.458
Fault Module Timestamp: 45f900a9
Exception Code: c0000005
Exception Offset: 000114b5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0664
Additional Information 2: 5dbc14192a7e001d7a42e7879de66581
Additional Information 3: a23f
Additional Information 4: 6ea2cefce62b7b3fc0b8d3d195841998

[_Nico_vW_]

I have a problem with my indesign cs3. it worked 2 days ago and now it does not work. When i open indesign it tells me that Adobe indesign cs3 has stopped working. and then this is the information it gives me.

Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 5.0.4.682
Application Timestamp: 48ca2a28
Fault Module Name: ObjectModel.dll
Fault Module Version: 5.0.0.458
Fault Module Timestamp: 45f900a9
Exception Code: c0000005
Exception Offset: 000114b5
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0664
Additional Information 2: 5dbc14192a7e001d7a42e7879de66581
Additional Information 3: a23f
Additional Information 4: 6ea2cefce62b7b3fc0b8d3d195841998

I read through the rest of the discussions but none of it worked for me. If anyone Knows how I could approach this problem, please let me know. Thank you.

Nico

[Peter Spier]

First thing to try is a system restore to a point at least two days ago. Have you run any sort of Updates or installed any new software or fonts in the last couple of days?

[_Nico_vW_]

Peter Spier,
I have already done a system restore for about a week back, but I'm having the exact same problem. I have a sneaky suspicion that it might be the objectmodel.dll file, but I'm not sure. Even if I did know I wouldn't know how to fix it. I have not run or installed any fonts or software lately. Is there any other suggestions?
Nico van Wyngaardt

[Peter Spier]

If you contact me off forum at spammercatch at comcast dot net I'll send you the .dll and you can replace the one you have.

Peter

[Peter Spier]

Nico,

Does this happen if you rename the recovery data folder? It's possible that ID is trying to recover a corrupt file.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb407150

Peter

[Peter Spier]

Nico,

I've sent you a copy of the .dll, but it seems unlikely at this point that the file itself is bad since you've already replaced it with a working copy from a colleague's machine. It's more likely being triggered by something else.

Can you create a new user and launch InDesign from that new account?

InDesign is very sensitive to badly made or corrupted fonts. You said you haven't installed any fonts recently, but that doesn't mean one of the old ones isn't bad. If you have the original media for all of your fonts, I'd try removing everything except the required system fonts, then seeing if ID will launch. If it does, you know the problem is one of the fonts, and I'd reinstall from the original media, rather than just copying back the old ones. Do it in groups and test in between.

The most common sources of badly made fonts are free font downloads, so I'd be most suspicious of those if you have any and want to try removing just a few fonts first to test.

Peter

[sleepybaby124]

my indesign crashes when i export my project to pdf then after that indesign wont aopen even after uninstall and reinstall, theres no error sign or message nothing i just wont open...

Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign CS4\InDesign.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: InDesign.exe

Application Version: 6.0.0.352

Application Timestamp: 48bf8dab

Fault Module Name: CoolType.dll

Fault Module Version: 5.6.5.1744

Fault Module Timestamp: 48b60829

Exception Code: c0000005

Exception Offset: 000a302a

OS Version: 6.1.7100.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem

Bucket ID: 981350992

i have that problem, i think its related to adobe reader, im using adobe reader 8, even in 9 i had the same issue, can some point me to the right direction and help solve this problem thanks

Description

[Peter Spier]

Please start a new thread for unrelated topics (I think you may have already done that) your crash in CS4 is not the same as CS3.

[sleepybaby124]

i see, but my cs3 has this same issue that's why I installed cs4, but still had the same error, however i tried deleting my fonts in Windows and somehow my indesign cs3 works and photoshop cs3 wont open some files correctly because of the missing fonts..