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arminvit
New Participant
June 15, 2012
Answered

InDesign CS5 Crashes with Warning Dialog Box

  • June 15, 2012
  • 23 replies
  • 115292 views

Hello,

Facts:

InDesign CS5, v7.0.4

OS X 10.7.4

No third-party font-management application running.

Macbook Pro (June, 2012)

InDesign crashes in these two instances:

1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the "Warning" title) and crashes.

2. When packaging a file, as it's about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.

Tried the alt-opt-cmd-shift trick to reboot preferences and nothing.

Tried deleting the two preference files directly so that they would rebuild and nothing.

Interestingly, I have another computer running OS 10.7.3 (as opposed to 10.7.4 on the crashy one) and the same InDesign CS5 7.0.4 and that one works perfectly.

Ideas? Leads?

Thanks

Armin

    This topic has been closed for replies.
    Correct answer Scott Worthington

    Our engineers have provided a workaround that, while potentially complex for some, should allow for full functionality.

    Essentially we're asking those affected by this issue to place three icon files within the InDesign application file itself to bypass the check for the missing API.

    Please take a look at the just published article and see if the steps and the files work for you.

    http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes.html

    23 replies

    Show previous replies
    R
    RyanV7
    New Participant
    June 27, 2012

    I'm also having the same issue with InDesign CS6 on a new rMBP running Lion 10.7.4

    A
    Anonymous
    June 27, 2012

    SAME HERE! Brand new 15" macbook pro (non retina) June 2012, 10.7.4 running the same CS5 I did on my 2010 iMac and 2011 Air and worked perfect on those 2 and now on the latest and greatest macbook pro, InDesign crashes when trying to export a pdf: aka. each time a Warning Dialog box appears!!! and it's strange becuase it's always blank and has no text in the warning box...? the alt-click trick works ONLY on the page deletion, but not on pdf export..cleared font cache, re-installed InDesign, didn't install any other fonts yet, reset the ram's, launched in safe mode, got it tested at the Apple store (they said it was fine and also didn't know why it was happening)...MAJOR REMORSE AND REGRET on this purchase...which is a first for me as I love all things Apple and never had software issues before...

    (Side note: Also dealing with a Photoshop CS5 issue where unless I uncheck the font preview box in prefs, I get the spinning beach ball for ever and basically cant even use photoshop...)

    Adobe and/or Apple please fix, is this a video driver issue?? how can this happen?

    M
    Max_Zografos
    New Participant
    June 27, 2012

    Same issue. When deleting a page on Indesign CS6 on my new MacBook Air (2012) crashes.

    Can someone at Adobe please help?

    E
    emalakoff
    Participating Frequently
    June 27, 2012

    Hold down ALT key while deleting a page or packaging a file. It is a workaround for now.

    THIS IS UNEXCEPTABLE FOR SUCH AN EXPENSIVE SOFTWARE! SOMEONE AT ADOBE PLEASE PAY ATTENTION.

    M
    Max_Zografos
    New Participant
    June 27, 2012

    Thanks, but what exactly do you mean by holding the ALT key? When I clear the text frame holding down the ALT key, the result is exactly the same --> CRASH

    O
    oex12345
    New Participant
    June 27, 2012

    Same issue too... any warning box that appears, if I try to delete pages, re-link images, or make a PDF, or package a file crashes InDesign. Killing my workflow I'm totally frustrated with this! I was on the phone with Adobe for 2 hours today trying to resolve the issue- but nothing fixed yet!

    K
    KCavallero
    New Participant
    July 13, 2012

    I am getting similar warnings when I try to go to printer options on new MacBook Pro (non-retina) Warning box comes up, but can't see it, then CS6 crashes. So, now I can't use things like double-sided printing. (The reason I bought a Magicolor printer!)

    J
    Jason Cupitt
    New Participant
    June 27, 2012

    Same issue using Indesign (CS6) in the Adobe Creative Cloud.. crashes when deleting pages and whenever the warning box pops up. Freezes and crashes.

    I meant to add - i have no problem on my iMac using the same software and indesign files, just on the new Macbook..

    S
    sakuranohime03
    New Participant
    June 27, 2012

    I'm having the exact same issue with my new 13" Macbook Pro (June 2012).

    I'm unable to setup any print options. I hope Adobe is able to fix this issue soon. Not being able to print correctly from InDesign defeats the purpose of using it in the first place.

    D
    doldendowdek
    New Participant
    June 26, 2012

    Hi,

    same issue here:

    Indesign CS4, Version 6.0.6

    Brand new MacBook Pro 13 (Summer 2012),

    Lion 10.7.4

    Any suggestions welcome.

    Thanks, D.

    M
    MargaretAMartin
    New Participant
    June 26, 2012

    I'm getting a crash any time I try to print from InDesign on my new Retina MacBook Pro. Deets:

    InDesign CS5, v7.0.4

    OS X 10.7.4

    No third-party font-management applications installed.

    Macbook Pro (Retina) (June, 2012)

    As soon as I select "Print" I get an Apple dialog box, unexpectedly quit. Usually a bout 15 seconds later I get an Adobe dialog box for sending a crash report.

    I also cannot export as PDFs without crashing.

    The file works fine on my 2009 MacBook Pro running InDesign CS5.

    E
    elementaltech
    New Participant
    June 26, 2012

    We're having the same problem with one of our users. Macbook Pro (retina/June 2012) crashing in InDesign when delting a page or packaging the file. Any other workarounds until Adobe or Apple fix the issue?

    M
    muthafusco
    Participating Frequently
    June 23, 2012

    Same here (MacBook Air, June 2012).  I also can't export a PDF or do anything that involves a waring dialog or a pop-up dialog.  Please fix this Adobe!!!!

    T
    TheNortonAgency
    New Participant
    June 24, 2012

    One of my users has discovered that having an embedded PSD file/image with locked layers was causing trouble. Unlocking the layers allowed him to export to PDF, but clicking on Page Setup in the Print dialog screen still crashes out InDesign. Can anyone else confirm the "locked layers" issue? InDesign still crashes, but at least he can export a PDF to print.

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