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InDesign CS6 crashing at start up (mac OS Sierra)

Forum|Forum|8 years ago
January 23, 2018
4 respostas
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Hi,

I'm having serious issues opening InDesign CS6. I try to open InDesign either by opening a .indd document or by opening the application itself, the startup image appears (and is currently taking longer than normal to disappear), then the window showing the document last opened appears very briefly, then before any action can be taken the whole program quits unexpectedly.

I have tried clearing the AdobeFnt*.lst caches (though I couldn't find the actual files in a search, I had to use OnyX to clear the font cache that way), and have also tried changing the Adobe preferences folder to read & write, however there was no folder named Adobe in /Users/[username]/Library/Preferences/.

Any help would be greatly appreciated. I rely on InDesign and so desperately need to get it operational again.

As an aside, I have not had any other issues with any other CS6 applications. Upon opening Illustrator a day or two ago, a dialog opened saying a file was corrupted and that it would be reset, which I OK'd, and which did not cause any issues to Illustrator running.

Thank you very much!

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Melhor resposta por alliotogo

Thank you all for your help! PROBLEM SOLVED.

I disabled all of my user fonts, was then able to open InDesign normally, then I went to Preferences > Type and turned off Font Previews. After re-enabling user fonts and re-opening InDesign, the program ran as normal.

However I am now aware that InDesign is not supported on my OS, so I will take extra care. Thanks again!

P

phatn86627399

Participant

Hi bobfreshwizzle
You can try disable all your font on font book users (or delete) and open Indesign again . If you use too many font in mac os 10.11, 10.12 Ind CS5, CS6 will be crashed, Acrobat X Pro too.

A

alliotogoAutorResposta

Inspiring

Thank you all for your help! PROBLEM SOLVED.

I disabled all of my user fonts, was then able to open InDesign normally, then I went to Preferences > Type and turned off Font Previews. After re-enabling user fonts and re-opening InDesign, the program ran as normal.

However I am now aware that InDesign is not supported on my OS, so I will take extra care. Thanks again!

BobLevine

Community Expert

If this is a mission critical machine you are playing with fire. Lose one job or one client and figure out the costs.

Derek Cross

Community Expert

Yeah, I second that, it's a relative small monthly payment for a vital tool (if you don't use InDesign regularly you can get the monthly plan where you pay a little more, and you can suspend payments for the month(s) you don't want it – minimum one month).

BobLevine

Community Expert

CS6 is unsupported under 10.11 or later. I suggest you roll back to an earlier operating system using the back up that you should have made before upgrading.

Other than that, you’ll probably need to move to Creative Cloud.

A

alliotogoAutor

Inspiring

Thanks Bob. Unfortunately I did not upgrade. Due to an accident I had to buy a new laptop which came with Sierra, and so jumped from Mavericks to Sierra with no time machine backup. Is it usual that this problem would have occurred suddenly, without an updates to my OS to prompt it? As I mentioned to Derek, it has been working on Sierra with no problem for almost a year.

A

alliotogoAutor

Inspiring

Try resetting the InDesign preferences to see if that helps. Also do a Save As on the document you're having problems with to clear out any crud that may have built up.

I am unfortunately not even able to get far enough to reset the preferences or save the open document! The program shuts before anything can be clicked.

Derek Cross

Community Expert

InDesign CS6 is not supported by Adobe running under El Capitan upwards. Some seem able to run it and others, like you, have issues. If it's mission critical it best to either upgrade to InDesign CC2017/CC2018 or revert your OS.

A

alliotogoAutor

Inspiring

Thanks for replying so soon, Derek. I have used it fairly regularly on Sierra for just under a year and have not had any issues. This seems like a sudden problem?

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