A

Anonymous

Question

InDesign CS6 Runtime error

Forum|Forum|13 years ago
September 13, 2012
2 replies
22449 views

When installing InDesign CS6 on a 32-bit Windows 7 PC, opening the file gives the following error message:

Half a year ago or so I was told that this problem was acknowledged, but none of the updates has fixed it. The same holds true, but the way, for the Photoshop and Illustrator, which came with the Design Suite.

The only way to get the programs to "run" is "Open as Administrator," but several features don't work right. For instance, files cannot be dragged in.

Is there any chance this problem is being addressed??

This topic has been closed for replies.

M

Manish-Sharma

Inspiring

Mostly, this kinds of error can be caused by two factors:

1.Runtime components of Visual C++ Libraries are missing.

you can reinstall the Runtime components of Visual C++ Libraries to resolve the problem.

Microsoft Visual C++ 2008 Redistributable Package (x86)

http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

For your convenience:

Clean Boot

=============================

1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Restart the computer and test the issue.

Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

M

Manish-Sharma

Inspiring

Forget to add the second factor ;-

Permissions :-

You wrote ,

JWH-NIRC wrote:
The only way to get the programs to "run" is "Open as Administrator," but several features don't work right. For instance, files cannot be dragged in.

This is making me believe to be a a user account specific issue wherein you do not permission to access the required files or use the proper memory-dump.

Please also follow the Kb as it may also help ;-

http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

Peter Spier

Community Expert

I have been following this exchange for the past days, but everything seems to be about "workarounds," some of which requires a lot more savvy than the ordinary user can call on. IF indeed there are users with problems running CS6 on 32-bit computers that are not caused by oddities particular to their configurations, then it seems to me that Adobe should make a "fix" available that an ordinary user can implement. In our case, the majority of PCs at the University are still 32-bit.

What workarounds are you seeing? I suggested to Argosy-ops42 that he should move his user profile, but I don't think that's a workaround, it's the right thing to do to make his sytem work the way he wants. His situation is very differnt from yours, I think.

Have you opened a support case with Adobe? I would imagine your school has a support contract.

A

Anonymous

Hi there!

I still have exactly the same problem on Windows 7 64bit and it does apply to several Creative Suite products, not just InDesign. Unfortunately, after issuing a support request, Adobe refused to flag this as a bug, so I doubt this rather critical issue will be resolved anytime soon. Overall, very disappointing, especially considering the costs of the Creative Suite.

Encountered problems

InDesign
- Can only be launched in administrator mode, otherwise throws a runtime error
- In administrator mode, files cannot be opened by double-clicking them or dragging them into the application
Photoshop
- Copy + paste vectors from Illustrator does not work unless you run Photoshop as administrator
- In administrator mode, files cannot be opened by double-clicking them or dragging them into the application (same as InDesign)
Flash Player
- Fails to run any update, and says it requires administrator privileges. Still, just exists patch routine instead of requesting these privileges

Cause of the problem

I have a rather common system setup with an SSD as primary disc, which has a rather limited space though (60GB). Thus, I am installing applications to drive D: and have moved the Windows TEMP directory to that disc as well. For whatever reason (unlike older versions), Creative Suite 6 does not make use of the Windows %TMP% or %TEMP% environment variable and thus throws all sorts of errors related to not being able to store temporary files. Adobe support refused to see this as a bug, because that is an "non-standard" system setup. Which is a ridiculous reasoning, considering the TEMP directory uses an environment variable for a reason...

A

Anonymous

I activated and deactivated the CS6 Design Suite several times in order to try it on other 32-bit computers, both laptops and high-end desktops. In all cases, the results were the same. I have to wonder how this skipped the beta-testing process. Surely someone noticed this was happening with the major items in the suite...

Peter Spier

Community Expert

I coach the student newspaper a the local community college. ID runs just fine there on 32-bit Windows 7.

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