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K
kl29768093
Participant
November 5, 2020
Answered

InDesign Dashboard doesn't load, can't delete published files

  • November 5, 2020
  • 1 reply
  • 327 views

I've published several InDesign files online, and I am unable to delete any of them. Additionally, in the Overview tab nothing ever loads. Files were uploaded on October 30, so it's been a few days but there's been no change in my ability to delete or see the overview.

This topic has been closed for replies.
Correct answer Steve Werner

Because you have an Enterprise account, I'd suggest you have your admin seek Enterprise support on your case. There may be something in the Enterprise settings which are affecting your situation.

 

 

1 reply

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
November 5, 2020

Two things to try:

(1) Go to the Creative Cloud Desktop app and click on your avatar at the upper right. Log out from Creative Cloud and log in again.

(2) If that doesn't work, try restoring your InDesign preferences:

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDesign

 

K
kl29768093Author
Participant
November 6, 2020

Thanks for the reply, Steve! I tried both of your suggestions and unfortunately the issue is not resolved. I've also tried multiple browsers (Chrome, Chrome In Cognito, Firefox, Microsoft Edge). Not sure if it matters but I'm on an enterprise account and my admin has adjusted my account to ensure I should have access to no avail.

Steve Werner
Community Expert
Steve WernerCommunity ExpertCorrect answer
Community Expert
November 6, 2020

Because you have an Enterprise account, I'd suggest you have your admin seek Enterprise support on your case. There may be something in the Enterprise settings which are affecting your situation.

 

 

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