Inspiring

Answered

Indesign does not recognize the document fonts folder after Mac OS Monterey update

Forum|Forum|4 years ago
October 26, 2021
7 replies
30354 views

After updating to Mac OS Monterey, I am still having issues with Indesign 17 and have found no solutions. I tried using Indesign 16.4 but it has the same issues. Indesign does not recognize the adjacent document fonts folder (see screenshot). I am also having issues with Indesign immediately recognizing the links folder. This is happening on every Indesign document. Can someone please help or has anyone experienced the same? THANKS

Correct answer Mud City

Thanks again for the reply. I found a work around if you just put the fonts from the document fonts folder into the applications font folder. Path is highlighted. Fonts come up the same version. This is a major flaw and needs to be addressed if Indesign no longer will recognize the adjecent fonts folder and autoactivate the fonts.

L

Laubender

Community Expert

Mud City said:

"InDesign no longer will recognize your adjacent Document Fonts folder and autoactivate those fonts when you open your file. It will also say you don't have those fonts open even if you do on your system."

Well, the point is this:

Even if InDesign cannot load the fonts like in your case*, obviously the fonts were recognized ( my theory ) .

And that will block any other fonts installed elsewhere that have the same properties. The Document fonts folder has the highest priority in recognizing fonts. Next comes the Fonts folder in InDesign's application folder. Only then come fonts installed with a mutual folder for all Creative Cloud apps in your User and finally come the fonts installed in your system.

A different picture could be seen if you work with a font management software that auto-activates fonts.

*The reason why InDesign could not load the fonts successfully is still unclear.

Perhaps you have to allow special access to font files with Mac OS Monterey? Don't know, I'm on Windows 10. But this assumption was the reason why I asked you to move the whole folder to your User's Desktop. That's usually the place where you do not have permission issues at all.

Regards,
Uwe Laubender

( ACP )

R

Rob21A

Participant

I seem to be having the same issue with new fonts not uploading to Adobe inDesign. Has anybody come up with a fix for this yet? I'm running a Macbook Pro using InDesign 17. My fonts are installed in my fontbook. What's more confusing is that I was able to upload a font from dafont.com that I used to trouble shoot the issue. Milkstore font 1-5 are not uploading to Adobe, while Milkstore 06 does! Any ideas?

L

Laubender

Community Expert

Hi Rob,

if you are on InDesign 17.2 or even 17.1 you may see a known bug. You have a different issue; the OP of this thread has an issue with a Document fonts folder before version 17.1 or 17.2 was released.

So try to install either version 17.1 when on 17.2 or perhaps 17.0.1.

I hope you can avoid to go back to version 16.4.

See this bug report at Adobe InDesign UserVoice and vote for fixing the bug:

installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Tom Moulaert, Mar 29, 202
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font-missing-indesign-17-2-macos-12-3-m

Thanks,
Uwe Laubender

( ACP )

L

Laubender

Community Expert

" I found a work around if you just put the fonts from the document fonts folder into the applications font folder."

Hi Mud City,

so you tried to move the whole folder with the InDesign document, the Links and Document fonts folders to your Desktop and still InDesign could not detect the fonts in the Document fonts folder?

Well, that's a bug then. A major one.

Let's see if other Mac OS Monterey users can confirm the issue.

If so I'd suggest you do a bug report at InDesign UserVoice:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

Also include a link to this discussion here in the report and post back the link of your report in this thread so that others reading here will be able to vote for fixing the bug.

Thanks,
Uwe Laubender

( ACP )

susanm69154016

Participating Frequently

I am having same issue. All fonts/files in packaged folder on the desktop and InD does not recognize them. The fonts are also in the applications > InDesign > fonts folder. Nada. …just updated to Monterey 12.5.1

L

Laubender

Community Expert

Hi @susanm69154016 ,

did you try what @Srishti Bali suggested and gave InDesign full disk access under the Privacy tab with Security & Prvacy of Files and Folders?

Regards,
Uwe Laubender
( Adobe Community Professional )

E

Eugene Tyson

Community Expert

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

Mud CityAuthor

Inspiring

Thanks for the reply. Unfortunately this did not work. Same issues

L

Laubender

Community Expert

Thanks!

Hm. Nothing unusual to see, I think.

Next you could try:

Move the folder with the InDesign document, the Links folder and the Document fonts folder to your user's Desktop.

If this will not help:

[1] Quit InDesign

[2] Rename the Document fonts folder so that InDesign cannot access the font files.

[3] Install the fonts in your system.

This should work to keep you going.

But please do also this:

[4] Open the document.

Check if the Info of the font style is showing the exact same version number.

Regards,
Uwe Laubender

( ACP )

Mud CityAuthorCorrect answer

Inspiring

Thanks again for the reply. I found a work around if you just put the fonts from the document fonts folder into the applications font folder. Path is highlighted. Fonts come up the same version. This is a major flaw and needs to be addressed if Indesign no longer will recognize the adjecent fonts folder and autoactivate the fonts.

Srishti Bali

Community Manager

Hi there,

Glad to see that the issue is fixed for now, but to get this fixed permanently we would need a few more details. Is the issue related to a specific document or fonts? If yes, could you please share the document with us? You can upload packaged folder to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

Also, please make sure that InDesign has Full Disk Access and let us know if that helps resolving the issue.

Regards,

Srishti

L

Laubender

Community Expert

Hi Mud City,

you already posted this or a similar case in this thread:

Indesign fonts Issue with Mac OS Monterey update
Mud City, Oct 26, 2021

https://community.adobe.com/t5/indesign-discussions/indesign-fonts-issue-with-mac-os-monterey-update/td-p/12474649

The news here is that you provided a screenshot.

Thanks for that! I post it here inline for better visibility:

I'm on Windows 10 and cannot see that issue on my machine. So yes, it could be something with your new system.

Other question: Could it be that the fonts are already installed on your system?

And: Could you please show the following panel when the document is open:

Type > Find Fonts… where the used fonts in the document are listed.

Select one of the listed styles and check the More Info .

Please post a screenshot of the Info of one of the missing font styles.

Thanks,
Uwe Laubender

( ACP )

Mud CityAuthor

Inspiring

Thanks again for replying. Here is requested screenshot

BobLevine

Community Expert

Are you working in a local folder or a network share? If local, is a cloud based folder for Onedrive / Dropbox or similar? If so, turn of any smart sync feature.

Mud CityAuthor

Inspiring

Thanks for the reply. The document and document fonts folder are local, sitting right on my desktop in the same folder (see screenshot). Indesign is no longer recognizing or doesn't have the security clearance to open the adjecent document fonts folder and autoactivate the fonts like it has in the past.

Mud CityAuthor

Inspiring

I updated to Monterey and apparently InDesign no longer will recognize your adjacent Document Fonts folder and autoactivate those fonts when you open your file. It will also say you don't have those fonts open even if you do on your system. Anyone else experiencing this, or is it just me?

Steve Werner

Community Expert

What version of InDesign are you running? Does this happen with one InDesign file or have you tested it on others?

Steve Werner

Community Expert

Also, are you running a M1 processor Mac or Intel Mac?

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