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popzrc
Participating Frequently
August 2, 2023
Question

InDesign Closes on Launch Despite Multiple Restoration Attempts

  • August 2, 2023
  • 4 replies
  • 3295 views

Anytime I try to open indesign, it gets to the loading screen then immediately closes. I have tried restarting my laptop, resetting my entire laptop, uninstalling indesign, removing preferences, using creative cloud cleaner tool, and more. When I open the app after uninstalling or removing preferences it works and opens and I can use it, however the next time I try to use it, it doesn't work again. When I can use it, everything seems to work well, it's only when trying to open it again that it fails. I also have indesign downloaded on my home computer (on the same account) and it works absolutely fine on there.

 

 

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4 replies

S
si-boneGFX
Known Participant
August 7, 2023

Look here for some good answers and solutuions: https://community.adobe.com/t5/indesign-discussions/indesign-18-5-keeps-crashing-on-launch/td-p/13977295

M
mattj94284515
Participating Frequently
September 19, 2023

Hi, I don't suppose anyone has a definitive answer to this problem yet? I'm still having to unistall and Install every single day! Come on Adobe, this has to be fixed.

Robert at ID-Tasker
Robert at ID-Tasker
Legend
September 19, 2023

Are you on Mac on Windows? 

 

If Mac - for most users the solution is to update OS. 

 

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
August 4, 2023

More strategies and things to try:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234#M423408

Mike Witherell
jmlevy
Community Expert
jmlevyCommunity Expert
Community Expert
August 2, 2023

Did you try this way? Quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.

P
popzrcAuthor
Participating Frequently
August 2, 2023
Yep. That will work for one time, then the next time I try to open it (without that command), it won’t work again.
Robert at ID-Tasker
Robert at ID-Tasker
Legend
August 2, 2023

Do you have Administrator privileges on your account - or write rights to InDesign's "profile" - you use to login to your laptop?

 

Robert at ID-Tasker
Robert at ID-Tasker
Legend
August 2, 2023

Then it looks like there is something wrong with your laptop ?

 

What Brand / Model ?

What platform ? If it's Windows - I would suspect problem with Hibernation / Sleep settings - not sure if it's a problem on a Mac.

Or maybe you don't have enough privileges - not Admin account - but again, it's for Windows - no idea about Mac.

 

If it's Windows - what version?

 

And what version of InDesign?

 

P
popzrcAuthor
Participating Frequently
August 2, 2023

It's the MacBook Air M2 2022.

It's an account connected to my uni email as it was bought through the uni with a student discount.

I have had InDesign installed since February and it has been working fine all up until today when it just randomly stopped working.

 

I also have the most recent update of InDesign

P
popzrcAuthor
Participating Frequently
August 2, 2023

I also have the most recent update of InDesign

Latest is 18.5 which has been released a few days ago. Is it this version?


My laptop was previously (a few hours ago) saying there were no updates available (system or InDesign) but since then it has loaded new system updates (which I have just now installed), and now new InDesign updates (I previously had 18.4 but had no pending updates), which I am downloading now so I will update if that works. Thank you 🙂

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