Indesign doesn't start

[defaultmguj07gw8f3q]

My indesign doesn't start. I have tried loggin out and in in the cloud but that does not work.

Please can somebody help? Many thanks in advance.

Bianca

[pritcharddesign]

Me too. Mine started 2 days ago.

I uninstalled and reinstalled.

Ran the log collector tool, then the Creative Cloud Cleaner tool.

No luck.

I hope an admin answers here because chat is closed for the weekend!

[pritcharddesign]

[pritcharddesign]

anyone? I have 143GB available on my drive and disconnected externals.

[BobLevine]

Have you tried trashing your preferences? Do you have any third party plugins?

[pritcharddesign]

Thanks. I finally got it up yesterday after uninstalling and reinstalling *again*.

[Derek Cross · Accepted solution]

Bianca – How much RAM and spare hard disk capacity do you have?

Assuming you have the correct system specs, I suggest you uninstall InDesign and reinstall it again. If that doesn't work try using the Adobe Cleaner tool to uninstall InDesign: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[defaultmguj07gw8f3q]

Derek, uninstalling and reinstalling InDesign did the trick. Many thanks!