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Indesign + Dropbox: Import failed, linked files not auto-syncing

New Here ,
Sep 26, 2022 Sep 26, 2022

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Hi,

I just got a new Macbook Pro 14-inch with OS Monterey and am encountering dropbox auto-syncing errors in Indesign that I didn't have with my old computer running OS Big Sur.

 

For example, I am working on an Indesign file from my Dropbox and there are "modified links" (also saved in dropbox) that need to be updated. On my old computer I would click update link from Indesign and it would automatically trigger dropbox to sync the file to my computer and then it would update in Indesign. Now on my new computer running Monterey, I am getting an "Import failed" error when I try to click update link in Indesign. If I right click on missing link and "Reveal in Finder," it opens to the correct dropbox folder and I have to manual sync the individual file to my computer, then toggle back to indesign to update it again. This new way is a lot more tidious than what I am used to.

 

Has anyone encountered this workflow problem? Is it a Monterey, Dropbox, or Adobe issue? Any ideas or suggestions?

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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Did you try turning off Smart Sync?

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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This problem is a dropbos-caused problem.

Dropbox tries to save space on the local computer and does not save the file on the local drive, only an alias.

When you go to the finder you see beside your file or folder a small circle with a cloud symbol. When you click with right mouse click you can make this file or folder available offline.

In the presets of DP you can define which folder should be available ofline, but dropbox is oignoring sometimes this setting.

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