InDesign Error code 205

[rosannal5248231]

Hi Adobe community,

today I have been experiencing a continuous log out after circa 5 minutes from the login. I use Adobe Creative Cloud and, in particular, the problem keeps occurring when using InDesign prompting the attached message. Would you help me resolve this issue, please? If can help I have already collected data with the log collector and uploaded for the IT professionals.

Thank you,
Rosanna

 

[Derek Cross]

It looks like an application corruption. I suggest you uninstall InDesign via the Creative Cloud drop-down menu and reinstall it again.

Ensure your system has plenty of RAM and spare disk capacity.

[rosannal5248231]

Hi Derek,

thanks for the suggestion but it appears to have the same problem as before. Are there any other recommendations worth trying?

[Derek Cross]

Try this, uninstall InDesign again, as previously described, and run Adobe Cleaner before reinstalling it again,

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[rosannal5248231]

Thank you, Derek. I am still experiencing this issue and I find it frustrating. I would like to have a chat with the IT Adobe Support Community. Is there any phone number available?

[AAA Ismail]

Hi Rosanna, 

Could you share with us please how did you solve this issue?

[Derek Cross]

Try unticking in InDesign Preferences under the GPU Performance tab GPU Performance.

[rosannal5248231]

Thanks Derek. I will keep in mind for the next time. 

[AAA Ismail]

Thanks, Derek, after open InDesign this message appears and I can't open InDesign preference

  

[rosannal5248231]

Hi Ismail,

Absolutely! I went to format my laptop entirely as I was still experiencing some bugs. 

[AAA Ismail]

Thanks so much Rosanna

[Ashutosh_Mishra]

Hi there,

Sorry to hear about this. In addition to suggestion given earlier, I'd request you to check out this help article(https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#Firewallconfiguration) about this issue.

Hope it helps.

Regards,

Ashutosh