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Hi Adobe community,
today I have been experiencing a continuous log out after circa 5 minutes from the login. I use Adobe Creative Cloud and, in particular, the problem keeps occurring when using InDesign prompting the attached message. Would you help me resolve this issue, please? If can help I have already collected data with the log collector and uploaded for the IT professionals.
It looks like an application corruption. I suggest you uninstall InDesign via the Creative Cloud drop-down menu and reinstall it again.
Ensure your system has plenty of RAM and spare disk capacity.
thanks for the suggestion but it appears to have the same problem as before. Are there any other recommendations worth trying?
Try this, uninstall InDesign again, as previously described, and run Adobe Cleaner before reinstalling it again,
Thank you, Derek. I am still experiencing this issue and I find it frustrating. I would like to have a chat with the IT Adobe Support Community. Is there any phone number available?
Could you share with us please how did you solve this issue?
Try unticking in InDesign Preferences under the GPU Performance tab GPU Performance.
Thanks Derek. I will keep in mind for the next time.
Thanks, Derek, after open InDesign this message appears and I can't open InDesign preference
Absolutely! I went to format my laptop entirely as I was still experiencing some bugs.
Thanks so much Rosanna
Sorry to hear about this. In addition to suggestion given earlier, I'd request you to check out this help article(https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#Firewallconfiguration) about this issue.
Hope it helps.