• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

InDesign Error

Community Beginner ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Trying to open the app (InDesign 2020) and I get the following message. I don't understand what's happening

 

"Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign."

Views

598

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

If you are on macOS. For 10.13 and 10.14 there is a reported bug that once you have opened more than 500 apps without a real restart of the computer the user defaults cannot be written anymore (which are placed in the preferences folder). Restart your system.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Thanks for the comment. I'm on macOS Catalina 10.15.3. Actually I uninstalled the app and re-install again and it's back to normal but I don't know if its fixed or not. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Did you try a restart before re-installing?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Yes I did

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Please refer to the KB article which provides resolution for this issue: https://helpx.adobe.com/indesign/kb/preferences-folder-read-only-issue.html

Please let us know if it resolves the issue.


Sanyam Talwar

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

LATEST

Yes it did. Thank you very much!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines