Indesign eye drop tool doesn't work on an external monitor

[david-linden]

When I have indesign in a didfferent monitor screen (an old iMac) the indesign eye drop tool doesn't work correctly. I will try to select a yellow from an image, and it is grabbing a blue or some other completely random color from who knows where. (In the example image I'm trying to grab the grass color and I'm getting a purple color.) I've verified that the problem is with the monitor, because it works just fine if I bring indesign back into my main macbook screen. I just got the macbook pro 2019. What's really odd is that I didn't have this problem with an older macbook. Is there a setting or something I need to turn on to fix this or something? 

[Ashutosh_Mishra]

Hi David,

Sorry to hear about this. Would you mind sharing version of the Adobe InDesign? Also, do you see this behavior while working on a specific document? Have you tried resetting preferences to see if it helps?

This information would help us assist you accordingly.

Regards,

Ashutosh

[david-linden]

Hi,
My adobe version is 16.4. It has been happening on every indesign file when
I am on the imac monitor. However, I just tried it on a monitor at my home
(a Dell one) and it worked just fine. And it also works fine when on the
actual macbook pro monitor. It seems to be a problem just with the separate
imac monitors.

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[david-linden]

My adobe version is 16.4. It has been happening on every indesign file when
I am on the imac monitor. However, I just tried it on a monitor at my home
(a Dell one) and it worked just fine. And it also works fine when on the
actual macbook pro monitor. It seems to be a problem just with the separate
imac monitors.