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Indesign eye drop tool doesn't work on an external monitor

New Here ,
Oct 27, 2021 Oct 27, 2021

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When I have indesign in a didfferent monitor screen (an old iMac) the indesign eye drop tool doesn't work correctly. I will try to select a yellow from an image, and it is grabbing a blue or some other completely random color from who knows where. (In the example image I'm trying to grab the grass color and I'm getting a purple color.) I've verified that the problem is with the monitor, because it works just fine if I bring indesign back into my main macbook screen. I just got the macbook pro 2019. What's really odd is that I didn't have this problem with an older macbook. Is there a setting or something I need to turn on to fix this or something? 

Screen Shot 2021-10-27 at 1.31.15 PM.png

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi David,

 

Sorry to hear about this. Would you mind sharing version of the Adobe InDesign? Also, do you see this behavior while working on a specific document? Have you tried resetting preferences to see if it helps?

 

This information would help us assist you accordingly.

 

Regards,

Ashutosh

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New Here ,
Nov 03, 2021 Nov 03, 2021

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Hi,
My adobe version is 16.4. It has been happening on every indesign file when
I am on the imac monitor. However, I just tried it on a monitor at my home
(a Dell one) and it worked just fine. And it also works fine when on the
actual macbook pro monitor. It seems to be a problem just with the separate
imac monitors.

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DAVID MERKLEY
*GRAPHIC DESIGNER*


*MARKETING + COMMUNICATIONS*

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{a} 223 South Howes Street | Fort Collins CO 80521
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New Here ,
Nov 04, 2021 Nov 04, 2021

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My adobe version is 16.4. It has been happening on every indesign file when
I am on the imac monitor. However, I just tried it on a monitor at my home
(a Dell one) and it worked just fine. And it also works fine when on the
actual macbook pro monitor. It seems to be a problem just with the separate
imac monitors.

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Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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