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Indesign file doesn't open

New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi there, my name is Pablo; I was working on an indesign file, my laptop crushed and when I restarted and tried to open the file again, an error message appeared (see img attached). The file appears in the folder without the ind logo, not sure what that means anyways...(see img attached). In any case I haven't found any way to open the file and retrieve the info...

 

Anybody has any idea how to solve this ?

Thank you so much !

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correct answers 2 Correct answers

Community Expert , Dec 04, 2022 Dec 04, 2022

Hi Pablo,

first delete the InDesign lock file (starting with ~ace...).

As long as this file exists InDesign will not open your file as InDesign believes that this file is already opened by another user (see error message).

Stephan

 

Edit: misspelling corrected

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Community Expert , Dec 04, 2022 Dec 04, 2022

I got the file - opened fine for me.

I sent the idml file - should open and remove any corruption.

Although - as mentioned below deleting the IDLK would probably do the trick.

 

But you've probably lost some edits/changes etc. 

Please double check all is in order.

Thanks

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Thanks Eugene, never done tis before...how do I run the script ? Do I need a specific software or app ? Thanks

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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New Here ,
Dec 04, 2022 Dec 04, 2022

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not working..

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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Can you post the .indd file here? OR send to me in a private message.

Thanks

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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I got the file - opened fine for me.

I sent the idml file - should open and remove any corruption.

Although - as mentioned below deleting the IDLK would probably do the trick.

 

But you've probably lost some edits/changes etc. 

Please double check all is in order.

Thanks

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Thanks Eugene, the file you sent me works 🙂

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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Hi Pablo,

first delete the InDesign lock file (starting with ~ace...).

As long as this file exists InDesign will not open your file as InDesign believes that this file is already opened by another user (see error message).

Stephan

 

Edit: misspelling corrected

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Thanks Stephan, will keep in mind that tip for the next time 🙂

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