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davidfox@charter.net
Inspiring
October 10, 2023
Question

InDesign File icons gone after updating to InDesign 2024

  • October 10, 2023
  • 14 replies
  • 14073 views

I just updated to InDesign 2024 today. I chose the option remove the2023 version but keep my Preferences etc. After installing, all .indd files were not associated with the new InDesign. So I went to "Open With" and selected the new InDesign.exe file. (It did not show up in the initial list and I had to search for it). Now the files will open automatically, but the file icon for all indd files is still the blank white box instead of showing the ID logo.

 

I have not had the same icon issue after updating both Illustrator and Photoshop to the new versions.

 

This is on a PC running Windows 10.

    14 replies

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    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 12, 2023

    Hi All,

     

    One of the customers is able to fix the issue by changing the file association to 2024. Sharing the verbatim for better understanding-

     

    Finally, I fixed it by installing CC 2023 again. I've changed the file association to CC 2023; the icon was still white-blank. I uninstalled 2023, and again I changed the association to 2024, and the icon appeared!!!

     

    We would request you to please try the solution and let us know if that works for you all.

     

    Thanks,

    Harshika

      M_Martin
      M_Martin
      Participant
      October 12, 2023

      Worked for me! Thanks! 

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        October 12, 2023

        Awesome. Thank you for confirming, @M_Martin. It might help other customers as well. We really appreciate your active response. 

         

        Thanks,

        Harshika 

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        October 11, 2023

        Hi Everyone,

         

        Thank you for your patience. We're able to reproduce the issue on v19 so we have added the details on the Bug and will update the discussion as soon as we hear from the team.

         

        Thanks

        Rishabh

        Peter Spier
        Community Expert
        Peter SpierCommunity Expert
        Community Expert
        October 10, 2023

        Nothing at all to do with missing icons and file associations, but I find it a bit risk to choose the optiuons to uninstall previous versions (you can't reinstall more than one version back from the current release) and to use the old prefs. Lots of issues here with folks who've recycled prefs from a previous version. Might be a bit of a pain, but worth the rouble to start clean.

        D
        davidfox@charter.netAuthor
        Inspiring
        October 10, 2023

        Perhaps it was not the best way to do it, but it is an option taht Adobe gives you and it should work properly.

         

        Andoce again, I must point out that updating Photosgopa nd Illustrator did not have the icon problems. I did have to reassociate the files with the new version of the app, but once I did , all the icons show up appropriately for the files. Itr is only InDesign having this problem.

        Peter Spier
        Community Expert
        Peter SpierCommunity Expert
        Community Expert
        October 10, 2023

        I totally agree it SHOULD work, but things have a habit of going astray, and InDesing is a far more complex program than either Photoshop or Illustrator. Users are particularly likely to get unpleasant surprises when changing versions in the middle of a project in InDesign.

        I don't mean to scold you, just to point out that you are taking on more risk than necessary, and cutting off some options for recovery, by choosing convenience.

        Randy Hagan
        Community Expert
        Randy HaganCommunity Expert
        Community Expert
        October 10, 2023

        Do the icons show after opening and saving the file within InDesign 2024?

         

        You may have to manually change the file association for your files with Windows 10, not so much to get the files to open but to fully associate the files with InDesign 2024. This link will walk you through doing that with Windows 10 and 11.

         

        Realize that you're working with Brand New Stuff and there may be surprises. Even rude ones. If you have problems, come back here and sound the alarm.

         

        Good luck,

         

        Randy

         

         

        D
        davidfox@charter.netAuthor
        Inspiring
        October 10, 2023

        Yes, once the file has been saved in InDesign 2024, the icon does show up. But not for any of the other files that weren't resaved. BUt there must be a way to force all of the files to have the correct icon.

        Interestingly, in the Save or Save AS dialog, the icons DO show up for all Indesign files. But not in Windows Explorer.

        Randy Hagan
        Community Expert
        Randy HaganCommunity Expert
        Community Expert
        October 10, 2023

        Hi @davidfox@charter.net ,

         

        Sorry to hear about the trouble. We tested this on the latest build of InDesign 19.0 & Windows 10 22H2 and we were unable to reproduce the issue. Can you try the suggestions shared in this similar discussion and let us know if this helps or if you need further assistance. 

        Thanks

        Rishabh


        Rishabh, I think you'd have to install IDCC 2024, then uninstall IDCC 2023 from your system to reproduce this. I don't think this is necessarily an InDesign issue. Jus' sayin'

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