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Participating Frequently
December 15, 2023
Answered

InDesign File Won't Package

  • December 15, 2023
  • 2 replies
  • 2031 views

I get an error message that reads "Cannot copy necessary linked files". I was able to package the same document just a few months ago, now I am unable to. What is going on?

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Correct answer BobLevine

Are you working in a Dropbox or Onedrive folder? Is everything fully sync'ed to your local haddrive? Make sure that smart sync features are turned OFF!

2 replies

BobLevine
Community Expert
BobLevineCommunity ExpertCorrect answer
Community Expert
December 15, 2023

Are you working in a Dropbox or Onedrive folder? Is everything fully sync'ed to your local haddrive? Make sure that smart sync features are turned OFF!

Participating Frequently
December 15, 2023

I AM working from a OneDrive folder. How do I turn off the smart sync features?

BobLevine
Community Expert
Community Expert
December 15, 2023
Rishabh_Tiwari
Community Manager
Community Manager
December 15, 2023

Hi @Casey27087016yru2,

 

Sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh