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Participant
February 8, 2023
Question

Indesign files not opening unless I re download from Dropbox

  • February 8, 2023
  • 4 replies
  • 513 views

Running Ventura. Using adobe Indesign 2022. Since upgrading to Ventura, Indesign files on hard drive from 2021 and earlier do not open. No alerts or messages. Just goes to current window. If I download the same synced file from web Dropbox, it does open. 

thoughts?

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4 replies

Rishabh_Tiwari
Legend
February 9, 2023

Hi @leslie26528586evn4 ,

 

Sorry to hear about the trouble. Please try the suggestions shared by the experts. To enable full disk access, please try the steps shared below:

 

  1. go to System Preferences -> Security & Privacy -> Accessibility -> Unlock in lower left -> Add desired Adobe Softwares -> Make sure they are checked
  2. Next, scroll in the left column to "Full Disk Access" -> Add desired Adobe Software -> Make sure they are checked.
  3. Lock in the lower left.
  4. If open, the software will need to be quit and restarted for changes to take effect.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

BobLevine
Community Expert
Community Expert
February 9, 2023

Make sure that you do not have any smart sync features enabled. All files must be available in local Dropbox folder.

Brad @ Roaring Mouse
Community Expert
Community Expert
February 8, 2023

Check your Security & Privacy settings on your Mac's System preference for Full Disk Access. If your Adobe apps are not listed and checked, do so. Monterey and Ventura are more picky about which locations it will allow access to, and sometimes it will deny access to even a connected external drive.

rob day
Community Expert
Community Expert
February 8, 2023

Hi @leslie26528586evn4 , InDesign files and their linked assets have be saved to local drive.