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Dan Greyhound
Dan Greyhound
Inspiring
March 10, 2022
Answered

InDesign Freezes at 'Loading Shortcuts' and Consumes High Memory

  • March 10, 2022
  • 1 reply
  • 2171 views

Hi, InDesign was slow today and then crashed. I restarted the computer and tried to reopen InDesign but it gets as far as 'Loading shortcuts...' and just freezes. Task Manager says it's using almost 99% of the available memory (see below). I have uninstalled InDesign. Installed Windows 11. Reinstalled InDesign from CC. Same thing. Computer specs see below.

 

 

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Correct answer Dan Greyhound

I had to reset preferences (didn't work the first time, di the second)

Hold down shift-ctr-alt then start InDesign. Allow prog to make changes to comp. Clear preferences.

1 reply

Dan Greyhound
Dan GreyhoundAuthor
Inspiring
March 10, 2022

Just tried uninstalling and reinstalling an older version. Same thing happened.

    Dan Greyhound
    Dan GreyhoundAuthor
    Inspiring
    March 10, 2022

    Here's the crash report:

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="17100" build="17.1.0.50" source="Windows-Client" crashType="n/a">
    <time year="2022" month="3" day="10" hour="16" minute="36" second="57" timeoffset="0" timezone="GMT Standard Time"/>
    <user guid="b9216b55-3fcb-4072-8cc4-094bb57e93a1"/>
    <system platform="Windows 10 Pro" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="32482" machine="Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="20" cpuType="8664" cpuFreq="3696 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2200" description="NVIDIA Quadro P2200" driverDate="20211013000000.000000-000" driverVersion="30.0.14.7239" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C31&#38;SUBSYS_131B1028&#38;REV_A1&#92;4&#38;866A050&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC5&#38;SUBSYS_098D1028&#38;REV_05&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCC666E570">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x00007FFCC666E570" symbolname="GetPlugIn"/>
    <stackStatement index="1" address="0x00007FFCC66572E6" symbolname="GetPlugIn"/>
    <stackStatement index="2" address="0x00007FFCC664E42A" symbolname="GetPlugIn"/>
    <stackStatement index="3" address="0x00007FFCC665B070" symbolname="GetPlugIn"/>
    <stackStatement index="4" address="0x00007FFCB5C37002" symbolname="GetPlugIn"/>
    <stackStatement index="5" address="0x00007FFC5C9FE057" symbolname="GetPlugIn"/>
    <stackStatement index="6" address="0x00007FFC5CA0980E" symbolname="GetPlugIn"/>
    <stackStatement index="7" address="0x00007FFCB5C30D37" symbolname="GetPlugIn"/>
    <stackStatement index="8" address="0x00007FFCB5C31A4B" symbolname="GetPlugIn"/>
    <stackStatement index="9" address="0x00007FFCB5C391C1" symbolname="GetPlugIn"/>
    <stackStatement index="10" address="0x00007FFCB3FD168E" symbolname="unknown"/>
    <stackStatement index="11" address="0x00007FFCB3FD1264" symbolname="unknown"/>
    <stackStatement index="12" address="0x00007FFCB3FD3C7C" symbolname="unknown"/>
    <stackStatement index="13" address="0x00007FFCB3FD41E2" symbolname="unknown"/>
    <stackStatement index="14" address="0x00007FFCB89E39DB" symbolname="Command::DoImmediate"/>
    <stackStatement index="15" address="0x00007FFC922D3BE0" symbolname="unknown"/>
    <stackStatement index="16" address="0x00007FFCC7A1CCAC" symbolname="unknown"/>
    <stackStatement index="17" address="0x00007FFCB89E4079" symbolname="CmdUtils::ProcessCommand"/>
    <stackStatement index="18" address="0x00007FFCB57CC7DA" symbolname="unknown"/>
    <stackStatement index="19" address="0x00007FFCB57CED19" symbolname="unknown"/>
    <stackStatement index="20" address="0x00007FFCB89E39DB" symbolname="Command::DoImmediate"/>
    <stackStatement index="21" address="0x00007FFC922D3BE0" symbolname="unknown"/>
    <stackStatement index="22" address="0x00007FFCC7A1CCAC" symbolname="unknown"/>
    <stackStatement index="23" address="0x00007FFCB89E4079" symbolname="CmdUtils::ProcessCommand"/>
    <stackStatement index="24" address="0x00007FFCC7990890" symbolname="unknown"/>
    <stackStatement index="25" address="0x00007FF632BC52DA" symbolname="WCrashHandler::operator="/>
    <stackStatement index="26" address="0x00007FF632BC5CD2" symbolname="WCrashHandler::operator="/>
    <stackStatement index="27" address="0x00007FFD3FB954E0" symbolname="BaseThreadInitThunk"/>
    <stackStatement index="28" address="0x00007FFD41AA485B" symbolname="RtlUserThreadStart"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x000000CB4B0FE390"/>
    <register name="RBX" value="0x000001FB92BDE040"/>
    <register name="RCX" value="0x000001FB92BDE040"/>
    <register name="RDX" value="0x000000CB4B0FE390"/>
    <register name="RSI" value="0x000001FB938D0DA0"/>
    <register name="RDI" value="0x000001FB92BDDCE0"/>
    <register name="RSP" value="0x000000CB4B0FE2F0"/>
    <register name="RBP" value="0x000000CB4B0FE350"/>
    <register name="RIP" value="0x00007FFCC666E570"/>
    <register name="EFL" value="0x0000000000010202"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <dumpType>
    Mini
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    <hbLogSessionDllStatus>

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    </crash>

    </crashreport>

    Dan Greyhound
    Dan GreyhoundAuthorCorrect answer
    Inspiring
    March 11, 2022

    I had to reset preferences (didn't work the first time, di the second)

    Hold down shift-ctr-alt then start InDesign. Allow prog to make changes to comp. Clear preferences.

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