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caseyb66145950
caseyb66145950
Participant
June 21, 2015
Question

InDesign freezes when selecting the file menu

  • June 21, 2015
  • 28 replies
  • 22238 views

I just updated to InDesign CC 2015 and find that when I have a file open and select the file menu, InDesign Freezes. It has also been freezing when trying to launch InDesign

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    28 replies

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    cyberfox
    cyberfox
    Participant
    July 11, 2015

    ‌Thankfully deleting InDesign's preferences seems to have fixed the issue for me… at least for now!

    B
    benjaminf25154668
    Participating Frequently
    July 9, 2015

    This thread has located the root of the problem:

    Read JThoernigs post.
    It is Indesign trying to connect to a disconnected network drive for a file referred in the recent opened files list, it no longer can find.
    https://forums.adobe.com/inbox?objectType=2&objectID=7713700

    M
    MarkNeilBalson
    Participant
    July 10, 2015

    Same problem. Infuriating. The link provided doesn't seem to work.

    cyberfox
    cyberfox
    Participant
    July 8, 2015

    I'm having the very same issue after installing CC 2015. Every menu works fine with the exception of 'File' which every time I click on I get the spinning beach ball and I have to wait a long time before the app unfreezes… all very frustrating, but unlike previous posts, I don't have FontXplorer X installed.

    aaronlockyer
    aaronlockyer
    Participant
    July 6, 2015

    Also having this problem since updating to CC2015. Going to try resetting preferences and see if this sorts it.

    aaronlockyer
    aaronlockyer
    Participant
    August 3, 2015

    Followed guides linked by Peter and removed preference files, had no more problems for over a month now.

    R
    rasnab78
    Participant
    June 25, 2015

    Yep. (Also due to another issue I had concerning something called "assertion failure" and "partial purge:level1" in the console - theres a separate thread about this).

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    June 25, 2015

    rasnab78, In your case I think you have more serious system configuration issues/software conflicts, or just a bad install.

    R
    rasnab78
    Participant
    June 24, 2015

    Same issue here.. Clicking file menu gets me the beach ball (mac) which disappears after a while. Menu never opens. Click it again, same thing happens.

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    June 24, 2015

    Did you replace the prefs?

    O
    Olly Bowman
    Participating Frequently
    June 24, 2015

    Exactly the same thing has just started happening to me. Did you find a solution?

      caseyb66145950
      caseyb66145950Author
      Participant
      June 24, 2015

      I replaced my preferences and that helped for a bit. Then it started doing it again. So I replaced my preferences again. Seems like there should be a better fix than that.

        B
        benjaminf25154668
        Participating Frequently
        July 5, 2015

        Exactly the same problem here. Any solution?


        Anybody else with this issue also running FontXplorer X Pro?

        Peter Spier
        Community Expert
        Peter SpierCommunity Expert
        Community Expert
        June 21, 2015

        start here: Replace Your Preferences

          M
          MatthewSmith
          Participant
          November 16, 2015

          Peter Spier's fix here: Replace Your Preferences    works. You can mash the shift+control+option+command buttons on the mac while you boot the program and it will get you the screen you need.  Click ok, and its fixed.

          Whew.  Serious bugs in this version.

          Peter Spier
          Community Expert
          Peter SpierCommunity Expert
          Community Expert
          November 16, 2015

          Replacing the prefs works, but only temporarily, because when you do that you reset the open recent list. Set the count to zero until there is a patch....

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