• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

InDesign freezes when selecting the file menu

Community Beginner ,
Jun 21, 2015 Jun 21, 2015

Copy link to clipboard

Copied

I just updated to InDesign CC 2015 and find that when I have a file open and select the file menu, InDesign Freezes. It has also been freezing when trying to launch InDesign

Views

20.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 03, 2015 Aug 03, 2015

Copy link to clipboard

Copied

Followed guides linked by Peter and removed preference files, had no more problems for over a month now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2015 Jul 08, 2015

Copy link to clipboard

Copied

I'm having the very same issue after installing CC 2015. Every menu works fine with the exception of 'File' which every time I click on I get the spinning beach ball and I have to wait a long time before the app unfreezes… all very frustrating, but unlike previous posts, I don't have FontXplorer X installed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 09, 2015 Jul 09, 2015

Copy link to clipboard

Copied

This thread has located the root of the problem:

Read JThoernigs post.
It is Indesign trying to connect to a disconnected network drive for a file referred in the recent opened files list, it no longer can find.
https://forums.adobe.com/inbox?objectType=2&objectID=7713700

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 10, 2015 Jul 10, 2015

Copy link to clipboard

Copied

Same problem. Infuriating. The link provided doesn't seem to work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 20, 2015 Jul 20, 2015

Copy link to clipboard

Copied

Sorry... bad link. Here is the right one:

Indesign CC 2015 hangs everytime I access the file menu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 10, 2015 Jul 10, 2015

Copy link to clipboard

Copied

‌Thankfully deleting InDesign's preferences seems to have fixed the issue for me… at least for now!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 11, 2015 Jul 11, 2015

Copy link to clipboard

Copied

I had the exact same problem (fontexplorer conflict) , but the latest update of Adobe CC a few days ago seems to have fixed my issue

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 20, 2015 Jul 20, 2015

Copy link to clipboard

Copied

So in summary, as I have fallen victim of this, use cmd + K (InDesign Preferences) and go to File Handling, and set the Number of Recent Items to Display to 0.

This is why trashing your ID Prefs may work for a short while, as this will clear out the recent items as a part of resetting the global prefs. After that, you can re-enable the recent Items and it will be ok, or at least until the file is opened again that caused the beach ball. At which point simply repeat the process. At least this way you dont have to reset ALL your ID Prefs which is a real pain!

PLEASE ADOBE FIX THIS as I rely on that menu!!

Chreers

Roy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 28, 2015 Jul 28, 2015

Copy link to clipboard

Copied

I know InDesign tries mounting servers as soon as it launches as I get a scan alert from ClamXav.

Adobe, if I want servers mounted then I'll connect to them. This bug is causing me huge problems as I'm a freelancer that works on multiple sites.


Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Jul 29, 2015 Jul 29, 2015

Copy link to clipboard

Copied

I'm a freelancer too and this is a real PITA - I don't want to have recent files set to 0 as it is very useful, but this is the only way I can work at the moment.

CC2014 didn't do this so please fix it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2015 Aug 26, 2015

Copy link to clipboard

Copied

Lifesaver. On a deadline and that worked. Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2015 Nov 11, 2015

Copy link to clipboard

Copied

Setting Recent Items to 0 in InDesign Preferences fixed it for me, as did connecting to the network drives – but obviously this isn't always possible!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2015 Jul 29, 2015

Copy link to clipboard

Copied

Add another victim to the list, same problem: Was freezing on "File" menu, then started freezing for any action, now freezes on startup. Timing could not be worse as I'm a freelancer on deadline...  FIX IT!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 29, 2015 Jul 29, 2015

Copy link to clipboard

Copied

Hi,

Thanks for your message, I'll be out of the office and on holiday until Friday the 31st July, I'll get back to you as soon as I can.

Kind Regards

Olly

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2015 Aug 17, 2015

Copy link to clipboard

Copied

I am also having the same problem, using latest top spec Macbook pro and OS X. InDesign works perfectly in the office but crashes/hangs at home when you hover over or click the file menu, but works with shortcuts. I've tried all the updates and it continues to crash. This was not an issue with CC2014, really regretting updating the software. Having to constantly back save and use old laptop with old software at home.


To Adobe: Not tried the deleting of preferences and setting recent items to 0, but that's not really a solution, I could work from shortcuts if i was happy having a really convoluted way of dealing with a crap software update. Please FIX.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Aug 24, 2015 Aug 24, 2015

Copy link to clipboard

Copied

Yep having this problem too. Seems like a pretty major bug. You're telling me that I have to delete my preferences every once and a while just to use the menu?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2015 Sep 10, 2015

Copy link to clipboard

Copied

Yip same problem here - tried re-installing and it made no difference. It must be trying to connect to the server at work while Im at home. Such a pain! Sort it out Adobe!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Sep 14, 2015 Sep 14, 2015

Copy link to clipboard

Copied

I deleted my preferences and Indesign stopped crashing when I try and use the file menu, but now it's having problems again... I get the beach ball and the menu flickers open then closes again. I can get it to work if I click once on it, then wait 7-10 seconds, it will open properly. All other menus work fine. WTF??!! Using latest version of Indesign CC and mac OS X.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 14, 2015 Sep 14, 2015

Copy link to clipboard

Copied

Turns out that this is probably a problem with looking for recent files, and setting the prefs to show 0 recent files should fix it. Deleting the prefs gets rid of the recent list, but then it rebuilds as you save files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
Sep 15, 2015 Sep 15, 2015

Copy link to clipboard

Copied

does anyone know if this has been fixed yet? Don't want to switch recent files on again as I freelance all over the place, but would like the feature back.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 16, 2015 Sep 16, 2015

Copy link to clipboard

Copied

I have not heard if it has been fixed, but I am now using "Default Folder X" which goes some way to helping, but not solving this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2015 Sep 26, 2015

Copy link to clipboard

Copied

‌Just bought a new iMac and loaded up CC 2015.  Sync the 2014 settings from my old G5 and migrated. That was easy I thought. However Indesign has started to lock up when clicking the file menu option. Reading through this forum looks like most are having the same issue. One way round it is to use the quick commands via the key board. Hopefully in time Adobe will fix this bug.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2015 Sep 26, 2015

Copy link to clipboard

Copied

Setting the recent list count to 0 should help, but you mentioned migration, and that's a recipe for all sorts of problems with ID. The program should only be installed clean.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2015 Nov 05, 2015

Copy link to clipboard

Copied

Thank you Peter - this fixed my beach ball when selecting the FILE button!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 28, 2015 Sep 28, 2015

Copy link to clipboard

Copied

Same issue here...as well...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines