Skip to main content
Inspiring
May 5, 2021
Question

InDesign freezing on launch

  • May 5, 2021
  • 1 reply
  • 1663 views

InDesign does not respond almost every time I try to start it up. Yes, I've tried deleting preferences, and I've uninstalled and reinstalled the program. Several successive tries get it to open. This happens almost daily.

 

Also, Creative cloud indicates there are updates updates available. The The "Update all" button is grayed out. The indiviual butons do nothing when I click on them. 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Inspiring
May 7, 2021

Hi there,

 

We're sorry to hear about your experience. Would you mind sharing the version of the OS?

I'd recommend using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Adobe apps from your machine and install again once done. Let us know how it goes.

 

Regards,

Ashutosh

Inspiring
May 7, 2021

Unfortunately I upgraded to Big Sur. However, the problem has persisted through several systems. Indesign also stops responding when I quit. I have uninstalled and reinstalled several times, but I'll try the program you suggest.