InDesign freezing on launch

Forum|Forum|4 years ago
May 5, 2021
1 reply
1663 views

InDesign does not respond almost every time I try to start it up. Yes, I've tried deleting preferences, and I've uninstalled and reinstalled the program. Several successive tries get it to open. This happens almost daily.

Also, Creative cloud indicates there are updates updates available. The The "Update all" button is grayed out. The indiviual butons do nothing when I click on them.

{Renamed by MOD}

Performance

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Ashutosh_Mishra

Inspiring

Hi there,

We're sorry to hear about your experience. Would you mind sharing the version of the OS?

I'd recommend using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Adobe apps from your machine and install again once done. Let us know how it goes.

Regards,

Ashutosh

swross

Participant

InDesign was just updated and is not a never ending beachball. The Document I attemped to open did not open, After ten minutes, I closed InDesign (16.1). A second attempt I tried opening the app from the Creative Cloud menu. This gave me three options, including Recovery. Again, the app stalled. Is this a permission issue? Preferences? Wher are Prefs? If I cannot open the app by itsefl how can I create NEW project? Should I attempt to open another project (another version or an old that's not important)? Your help wuld be most apprecaited. I'll write if I am able to get passed this while I wait. Thank you!

wk&c_valtab_USA_iron&steel_2021-FP_r7-FNL3B.zip