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Inspiring
May 5, 2021
Question

InDesign freezing on launch

  • May 5, 2021
  • 1 reply
  • 1663 views

InDesign does not respond almost every time I try to start it up. Yes, I've tried deleting preferences, and I've uninstalled and reinstalled the program. Several successive tries get it to open. This happens almost daily.

 

Also, Creative cloud indicates there are updates updates available. The The "Update all" button is grayed out. The indiviual butons do nothing when I click on them. 

 

{Renamed by MOD}

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1 reply

Ashutosh_Mishra
Inspiring
May 7, 2021

Hi there,

 

We're sorry to hear about your experience. Would you mind sharing the version of the OS?

I'd recommend using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Adobe apps from your machine and install again once done. Let us know how it goes.

 

Regards,

Ashutosh

Inspiring
June 11, 2021

Thanks. The problem is persisting. Now, in fact, I can't open Creative Cloud. I've already uninstalled and reinstalled it. I wonder if there is something else on my computer that is causing the problem.

Ashutosh_Mishra
Inspiring
June 11, 2021

Thank you for letting us know @Grundoon Groundhog. You may try creating a new user profile on your computer and see how Creative Cloud & other apps performing there.

If you still face issues, connect with Adobe technical support(https://helpx.adobe.com/support.html). Please click on the chat icon at the bottom of the page to begin the conversation. The team here will be able to perform remote troubleshooting & assist you accordingly.

 

Regards,

Ashutosh