Indesign getting stuck on loading page before launch

New Here ,
Feb 02, 2022 Feb 02, 2022

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This is what i see when i go on creative cloud and click on indesign. It gets stuck here. How can I fix this?

Screen Shot 2022-02-02 at 2.38.52 PM.png

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Adobe Community Professional ,
Feb 02, 2022 Feb 02, 2022

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Hi. Does this happen with every app, or just InDesign? If it's every app, the first step to troubleshoot is to log out of the CC app and then restart the computer and log back in. 

If it's only in InDesign, there may be a corruption in your InDesign installation. Best way to fix that is to clean uninstall InDesign https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html - then restart the computer and reinstall it. 

Hope that helps.

S_Gans
Adobe Community Professional / Adobe Certified Instructor

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