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Participant
August 16, 2019
Question

Indesign hanging after update 14.0.2.324

  • August 16, 2019
  • 2 replies
  • 1249 views

System: Mac Mojave

Indesign hanging after opening documents for up to 20 min. Quitting oder emergency shut down program disabled.

No font program installed, Indesign online service disabled.

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2 replies

BobLevine
Community Expert
Community Expert
August 16, 2019

Please provide full system details.

Participating Frequently
August 16, 2019

Found this at a pevious post:

If you installed using the option to keep your previous preferences and settings that may be the cause of your issues.

Try deleting your InDesign preferences and see if that clears up the problem.

To do so:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

BobLevine
Community Expert
Community Expert
August 16, 2019

That is for a major version update only.

jonasb61Author
Participant
August 16, 2019

Thanks. It seems to stop the conflict.