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InDesign 'hangs' on start up after 4 minutes (Continued)

Community Beginner ,
Sep 28, 2022 Sep 28, 2022

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Hi Community, 

 

Over a month ago InDesign started to 'hang' after roughly 4 minutes of activity with no solution to the problem. To try and combat this I've tried a number of different things to no avail:

  • Restarted my computer multiple times

  • I've deleted and redownloaded InDesign twice

  • Used the Adobe Cleaner Tool to uninstall InDesign and reinstall it again.

  • Ran the disk repair utility tool

  • Validated and fixed all broken fonts via the font book

  • Reset the InDesign Preferences

  • Tried unticking using the GPU in preferences, then closing and reopening the application

  • Downloaded and attempted to use earlier variations of the software, notably InDesign 2021.

  • Delete the following InDesign application folders and reinstalled:

    • InDesign_Cache=*~/Library/Caches/Adobe InDesign\*

    • InDesign_Preferences=*~/Library/Preferences/Adobe InDesign\*

 

To note it's only InDesign that is affected and I'm up to date with all software, the problem happens every time I open the software and not only on the basis of a specific file. I've attached a screenshot of the crash report if this is of any use.

 

Screenshot 2022-08-14 at 20.31.59.png

 

The device I'm using is a 2019 MacBook Pro with a RAM capacity of 32GB and 1TB of storage and has no third-party plug-ins installed e.g. a font manager.

 

Thanks, Adam.

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi @Adam Routledge ,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Expert ,
Sep 28, 2022 Sep 28, 2022

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Two things to check:

Does it hang if you create and log in on a new user account on your Mac?

How about if you start in Safe Mode?

First tests for problems in user configuration, second for software conflicts.

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