InDesign having issues exporting hi-res PDFs; low-quality or missing image in PDF

[Juan Cano]

Started having this odd issue a couple months ago.. I export an InDesign doc to a high-quality print PDF, and some of the images export like they are missing/low proof quality. When I open the PDF images that have a silo, or shapes, have a white square, or the photo is pixelated. Happens with raster and vector.

It happens with both images that I have placed directly and shapes that I drag from my CC Library (like our logo).

I don't get "missing image" errors when exporting, and in InDesign, all the links are correct.

The way I fix it, is I open my LINKS panel, click on each image and click on the "Go to link" button. This corrects it.

It's like InDesign is saying the link is correct, but in actuality is not.

Here's a screenshot from InDesign of a Drill that shows as large pixels, and the measuring tape is low-res. My display is set to high-quality display.

Only thing I can think of is, I work off one-drive, so images get uploaded to the cloud. Maybe it's losing part of the sync? It never happened before the last 4 years working in this setup.

I know it's going to be an issue, or perhaps it already has, that I export a PDF and one image will be low-res and I will miss it and sent it out. 

[Mike Witherell]

When using OneDrive

Install OneDrive app into the computer (https://www.microsoft.com/en-us/microsoft-365/onedrive/download) so that it is in Finder/Explorer

Turn off all Smart Sync features. Turn on full editing rights.

Right-click a folder or file to make it Always Available or Available Offline.

[Juan Cano]

Thanks Mike; I do use the OneDrive app, and have been for a few years. This is a 'new' issue.

I am now even seeing the whole app window turning grey if I zoom in and out.  See below for a screenshot of that redraw issue.

On my OneDrive settings; I can't see the settings you recommend. 

I will also bring this up with my IT team to see what they are seeing on their end; do you think this is NOT an InDesign issue but rather a OneDrive/Network connectivity issue?

Thank you for your time.

[Robert at ID-Tasker]

@Juan Cano 

I'm not sure if those options are On or OFF:

but first one should be OFF and second ON.

So your files will never be removed - to save space - and always will be available locally.

And which exactly is your OS and InDesign version?

[Rene Andritsch]

I’m not sue if you are referring to Creatve Cloud Sync becasue this has been discontinued stating in February: https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html

To keep everything fast I would recommend putting all images on your hard drive and once the project is finished archive it on a server or external hard drive if you don’t have to collaborate.

I would try to collect all files and save and IDML file the reopen it and relink all images to that local folder to see if that solves the problem.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. In addition to the suggestions shared above for the missing images issue, you can try the suggestions shared in this discussion. For the resolution issue, please try the suggestion shared in this discussion. Please update the discussion if you need further assistance.

Thanks

Rishabh