InDesign home screen file thumbnails all show the same date, eg, "2 days ago"

Question

Inexplicably, when InDesign opens to the home screen from just launching the app, all of the thumbnails for files I have been working on show exactly the same modification date, eg, "2 days ago…" or "4 days ago…" even though some of them might have been opened within the last hour and others may have been last touched six or seven days earlier. Quitting InDesign has no effect on this, although moving in and out of the app (fully quitting) will result in all of the dates changing again, eg, to "10 days ago."

Srishti Bali · Answer

Hi there,

Sorry about this trouble. Please try following these steps one by one and let us know how it goes:

Rename extensions to extensions.old folder from
MAC: /Library/Application Support/Adobe/UXP
Windows: C:\Program Files\Common Files\Adobe\UXP

If that doesn't help, uninstall the application using Cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstall from the Creative Cloud Desktop app (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html).

While performing each step, please make sure that all Adobe apps are closed. Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

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