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Indesign Icon are White in Windows 10

Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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Hi everyone,

I have a trouble with the icon of Indesign CC 2018 with Windows 10 system.

It seems that Windows 10 don't show the real icon for Indesign.

If I want to use an Indesign file in White Icon I can click it and then Indesign is launching and it show me the file, for this there is no problem.

But to see the Indesign Icon is a problem.

I am thinking is it a problem of Indesign CC2018, or is it a problem of Windows 10?

Can anybody have a solution for this?

Regards

Ashok

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correct answers 1 Correct answer

Adobe Community Professional , Mar 26, 2019 Mar 26, 2019
And hard decision - did you try re-install of InDesign.

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Adobe Community Professional ,
Mar 26, 2019 Mar 26, 2019

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What about manual set?

2019-03-26_17-46.png

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Adobe Community Professional ,
Mar 26, 2019 Mar 26, 2019

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Where you can find windows from last post:

2019-03-26_17-51.png

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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Hi Sir,

I did what you send to me with the pictures, but it didn't work.

It's changing only the main icon of Indesign application  not the files produce by Indesign.

Thanks a lot,

Ashok

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Adobe Community Professional ,
Mar 26, 2019 Mar 26, 2019

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What about to choose exactly indesign.exe?

2019-03-26_19-47.png

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Adobe Community Professional ,
Mar 26, 2019 Mar 26, 2019

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And hard decision - did you try re-install of InDesign.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Beginner ,
Mar 26, 2019 Mar 26, 2019

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I also try what you said, but nothing change.

I can't reinstall myself because I don't have the right for any change in the laptop I have to check with my IT Department.

Thanks anyways

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Explorer ,
Apr 04, 2019 Apr 04, 2019

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I have the same problem. Everything was fine until I ran the Adobe Creative Cloud updates this morning. Now my InDesign icon shows up as a white box. I am also running Windows 10.

I have tried re-associating the icon, but that didnt work.

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Community Beginner ,
Apr 05, 2019 Apr 05, 2019

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Hello everyone,

I maybe found the problem.

My Indesign software is in 32 bytes in Windows 10 64 bytes.

The other software Photoshop and Illustrator are in 64 bytes in the Adobe folder.

But Indesign is in 32 bytes mode. So to fix this we have to reinstall Indesign in 64 bytes mode.

I am going to do it today or tomorrow.

Regards,

Ashok

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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Why not install InDesign 2019?

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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I have InDesign 2019 installed and still have the problem.

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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What version of Windows 10? Current is 1809.

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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BobLevine  wrote

What version of Windows 10? Current is 1809.

I am running Windows 10 Pro, 1809 and it is up to date.

I ran an update this morning and the InDesign icons are still missing.

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Community Beginner ,
Dec 20, 2019 Dec 20, 2019

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I have the same problem.

Windows 10 Pro Version 10.0.18362 Build 18362

InDesign 2020

White icons

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Adobe Community Professional ,
Dec 20, 2019 Dec 20, 2019

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Have you tried reinstalling InDesign?

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Community Beginner ,
Apr 05, 2019 Apr 05, 2019

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Hi,

I confirm that the problem comes from Indesign 32 bytes.

The problem is solved for me, we install Indesign CC2018 64 bytes and it's fixed.

And I install also Indesign CC2019 64 bytes everything is working fine.

Hope this could help everyone.

Ashok

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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I’m not even sure how you could install the 32 bit version. Something wonky in the installer I would imagine.

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Community Beginner ,
Apr 05, 2019 Apr 05, 2019

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My windows 10 is also 1809.

For me the problem is the version of Indesign it was Indesign (32bits).

For a better way you could do one thing check if your Indesign is in 32 bits.

For check in it : Go to this folder

Screen.jpg

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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ashokk27069971  wrote

My windows 10 is also 1809.

For me the problem is the version of Indesign it was Indesign (32bits).

For a better way you could do one thing check if your Indesign is in 32 bits.

For check in it : Go to this folder

Screen.jpg

I'm glad it worked for you. But I don't have that folder on my systemfiles.jpg

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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There is something wrong. The 64 bit version should have been installed automatically.

I would run the CC Cleaner tool and remove everything and then start from scratch.

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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BobLevine  wrote

There is something wrong. The 64 bit version should have been installed automatically.

I would run the CC Cleaner tool and remove everything and then start from scratch.

I really, really, really don't want to have to re-install InDesign.

I've got a customized work space and don't want to try and re-build it.

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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You can find your workspaces saved here:

C:\Users\USERNAME\AppData\Roaming\Adobe\InDesign\Version 14.0\LANGUAGE\Workspaces

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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BobLevine  wrote

You can find your workspaces saved here:

C:\Users\USERNAME\AppData\Roaming\Adobe\InDesign\Version 14.0\LANGUAGE\Workspaces

Thanks. I will try the re-install and see if it works.

Where do you find the CC Cleaner Tool?

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Explorer ,
Apr 05, 2019 Apr 05, 2019

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BobLevine  wrote

You can find your workspaces saved here:

C:\Users\USERNAME\AppData\Roaming\Adobe\InDesign\Version 14.0\LANGUAGE\Workspaces

Ok i completed the reinstall and successfully reloaded my custom work space.

And it seems to have solved the problem.

Thanks for your help.

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Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

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Glad you got it sorted.

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