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64784228
64784228
Inspiring
May 17, 2023
Question

InDesign Images Not Displaying and Screen Jumbling Issue

  • May 17, 2023
  • 4 replies
  • 974 views

I have a HP Z BOOK, nothing but trouble. Now when I'm using InDesign Images wont show and screen gets jumbled as per attached example. Cant even get columns to line up or stay in one spot.
Is it a bug or what?

 

Any help appreciated.

Carl

 

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This topic has been closed for replies.

4 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
May 17, 2023

I'm guessing it is a screen refresh issue. Changing pages and changing back or zooming in and back out should restore the view. I see that in my own docs with some regularity. 

 

~Barb

~Barb at Rocky Mountain Training
64784228
64784228Author
Inspiring
May 18, 2023

THanks Barb.

I have two monitors. One has a faster refreshh rate than the other but the issue occurs on both.

James Gifford—NitroPress
James Gifford—NitroPress
Legend
May 18, 2023

...and if the video system is business/generic, it may have even less capacity for an external monitor.

 

Does the problem occur when you are using the unit's native monitor alone, without a secondary monitor connected?

 

Refresh rate, per se, is probably not the issue - if it were, the screen would clean up/correct itself, just with a noticeable delay when windows and elements are moved. But a system struggling to keep up with screen updates overall would produce the faults you're seeing. It may be correctable with adjustments of the video setup.

James Gifford—NitroPress
James Gifford—NitroPress
Legend
May 17, 2023

What video subsystem does the HP have? If it's generic Intel/CPU business-grade graphics, it may need some tweaking to handle InDesign's display needs. Almost any brand-name video (Nvidia, AMD) is probably adequate and not any native source of the issues.

T
Test Screen Name
Legend
May 17, 2023

The only fault I can see in your screen shot is a strange effect on the first line of text, where the line begins split horizontally. One guide is also split.

Do you see the same effect as you zoom in to different magnifications (still split in exactly the same part of the line? Guides split the same)?

Trying to see whether this is a fault on the screen, or a fault in the file.

 

Your example doesn't tell us what you mean by "images won't show", you may need more screen shots for that.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 17, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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