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Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 15, 2021

Do you mean installing InDesign from the Creative Cloud app?

 

D
default5moufy8n1v16Author
Participant
May 15, 2021

yes. I downloaded the installer for the creative cloud app. I am supposed to dubble click the installer to open it, but it just doesnt open.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
July 15, 2022

Install InDesign, like mentioned in this topics name. I downloaded the installer from the CC app. But with that I'm experiencing the same problem. I think the problem is, that I already installed ID with my account on another laptop. But I do not dare to remove that one because I'm not sure yet that really causes the problem.


Under the Adobe Licence, you are allowed to install InDesign on two computers.

Which operating system do you have on this computer and how much RAM and spare hard disk capacity?


Try resetting the InDesign preferences:
1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.

If that doesn't help uninstall InDesign and reinstall it again.

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