Devin24730503v95g

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Answered

InDesign installer won't launch after double clicking it (MAC OS V. 11.2.3)

Forum|Forum|3 years ago
June 4, 2022
3 replies
1185 views

Hello all!

I'm trying to install InDesign on my Mac Mini with Big Sur Version 11.2.3, but every time I double click the installer app, nothing happens.

It feels like there's something blocking the install process for it, like maybe old Adobe settings in the library are preventing things from moving forward?

If you've had issues like this, and solved them, please let me know. Thank you!

This topic has been closed for replies.

Correct answer Brad @ Roaring Mouse

Just to assuage any fears, the ".app" extension appears if you have turned on "Show all extensions" in the Mac Finder Preferences. These are legitimate installers.

Brad @ Roaring Mouse

Community Expert

Correct answer

Community Expert

Just to assuage any fears, the ".app" extension appears if you have turned on "Show all extensions" in the Mac Finder Preferences. These are legitimate installers.

Dave Creamer of IDEAS

Community Expert

Community Expert

Correct, but the screen capture referenced a folder that had an .app extension.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Frans v.d. Geest

Community Expert

Community Expert

The name and icon are not genuine! You install thtough the Create Cloud app. This looks like illegal software and may be a risk!

Dave Creamer of IDEAS

Community Expert

Community Expert

And a folder would not typically have an ".app" extension. Download the CC app from here: https://creativecloud.adobe.com/en/apps/download/creative-cloud

Then install InDesign from that as @Frans v.d. Geest recommended.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Devin24730503v95gAuthor

Participant

I appreciate the help, gentlemen! I tried to download the Creative Cloud Installer, and it looks like it has a .app extension as well...

The same thing occurs. I double click, as the prompt tells me to, and nothing happens.

Community Expert

Community Expert

Please have a look at this thread and if any of the links posted help you.

https://community.adobe.com/t5/download-install-discussions/installer-not-working-on-mac/td-p/8649089#:~:text=Hi%20Byunchai%2C-,Since%20the%20Creative%20Cloud%20installer%20is%20not%20responding%2C%20i%20would,Free%20Adobe%20Creative%20Cloud%20trial.