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PeterFinneyJr
Participant
March 1, 2023
Question

InDesign is crashing when opening files from or saving files to NAS server

  • March 1, 2023
  • 1 reply
  • 1146 views
For 6-9 months, our 5-member team has been having terrible problems with InDesign (18.1) files crashing. We are working in the latest Mac iOS (12.6.1) and opening the files from a NAS server and then saving them back to the NAS server when they are finished.
 
There are 2 problems: 
1. If someone opens, say, Page 7 and it is already open, InDesign usually crashes on both persons’ computers, necessitating a hard reboot on both computers.
2. Sometimes the InDesign file – opened by only one person – hangs up when it is saved back to the NAS, requiring a hard reboot.
 
Each of us is shutting down 5-6-7 times a day on print days.
 
Adobe is telling us we should be using Creative Cloud to access the files, work on them and then save them back to the cloud because it is designed to work better with InDesign files. However, Creative Cloud DOES NOT tell you if Page 7 is already open, so two people can be working on the same file and making changes at the same time. That’s a recipe for disaster that Adobe has not fixed as of yet (as far as I know).
 
Suggestions or help please?

 

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1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
March 1, 2023

Hi @PeterFinneyJr the best solution would be to implement a DAM system with checkout/checkin options allowing users to work locally and not interfere with others.

 

Working directly off an external source - NAS/Cloud/Server/etc. is officially not supported by Adobe.

Any disruption in connections can cause InDesign to crash - even if the parent document is local if the linked assets are remote, it can cause crashes.

 

This has gotten exponentially worse with Mac OS Big Sur + (Catalina, Monterey, Ventura, etc). External sources should be formatted AFPS Journaled not ExFat or Mac OS hangs, also the Finder itself causes many issues with holding the document as if it was open by someone else. Lots of thing can cause this - quicklook, preview column view, renaming files/folders, moving files on the server, etc.

 

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    PeterFinneyJrAuthor
    Participant
    March 1, 2023

    Thank you, Kevin. I will look into this with our IT team.

      P
      PeterFinneyJrAuthor
      Participant
      March 1, 2023

      MediaBank by Wave is a great option. It has native plugins for Creative Cloud apps and works well.


      Thank you

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