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LaGiorgia
LaGiorgia
Participant
July 25, 2021
Question

Indesign is not opening files!

  • July 25, 2021
  • 2 replies
  • 405 views

I'm so angry! I can't open a new file on Indesign or a file that I've previously created... I have a Mac os Mojave, and I always update my apps on creative suite... How comes?? What can I do? I relauched the computer but, nothing! I can't open my files! Thank you for replying... Have a nice day!

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2 replies

T
Test Screen Name
Legend
July 25, 2021

"I always update my apps on creative suite..." That sounds unwise. Updates should be carefully planned, with a fallback considered. But please tell us exactly what happens.

    LaGiorgia
    LaGiorgiaAuthor
    Participant
    July 25, 2021

    Oh! I thaught it was wise to update apps! 😞 Sorry, I feel a little stupid now. I just replied, I'll copy and paste my answer here! 😜 ) 

     

    So. I have a Mac, with MacOs Mojave, and I have a creative suite by adobe, always updated. I don't have any problems in opening files with photoshop or illustrator, but every now and then I have problems to open files with Indesign... And now my app is totally stuck.

     

    I lauch the app to open a new file, I choose my settings to create a regular document, and then nothing happens. The app is still running, but it's like "I can't see", also because when I quit Indesign there's a pop up saying to me: "do you want to save the modifications you did on the document?", even if I didn't even "see" it! And the nightmare is I can't open files I created like one week ago, with the same very app. I open them or with double clic or with File >Open with Indesign. But nothing works! I already did the trick to reset the preferences, as I saw online, but even if I reset, nothing changes. I still can't open any Indesign files. Of course I relaunched the computer several times too. 

     

    Thank you for your help! 

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    July 25, 2021

    One thing  might be the document is minimised.

    Press Command-Control-F

     

    If that doesn't work then perhaps try 

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    If that hasn't worked you can roll back to a previous version of InDesign

    https://helpx.adobe.com/download-install/using/install-previous-version.html

     

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      July 25, 2021

      Can you please elaborate what is happening exactly? Do you get any warnings or get any dialog as to why the files are not opening?

      How are you opening - are you double clicking the files - or using File>Open from inDesign.

      Is InDesign opening correctly or at all? 

      Are menu items greyed out? 

       

      Usually - something has gone awry with preference files

      You can reset your preferences by launching InDesign and while holding down this set of instructions

       

      The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
       
        LaGiorgia
        LaGiorgiaAuthor
        Participant
        July 25, 2021

        Hello, sorry I didn't really explained very well! So. I have a Mac, with MacOs Mojave, and I have a creative suite by adobe, always updated. I don't have any problems in opening files with photoshop or illustrator, but every now and then I have problems to open files with Indesign... And now my app is totally stuck.

         

        I lauch the app to open a new file, I choose my settings to create a regular document, and then nothing happens. The app is still running, but it's like "I can't see", also because when I quit Indesign there's a pop up saying to me: "do you want to save the modifications you did on the document?", even if I didn't even "see" it! And the nightmare is I can't open files I created like one week ago, with the same very app. I open them or with double clic or with File >Open with Indesign. But nothing works! I already did the trick to reset the preferences, as I saw online, but even if I reset, nothing changes. I still can't open any Indesign files. Of course I relaunched the computer several times too. 

         

        Thank you so much for taking your time to help me! 

         

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