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Dolly0101
Participant
May 29, 2021
Answered

InDesign is not working

I want to open a new document in InDesign but nothing happens. Also documents that I made in the past won't open. Does anyone know what to do?

 

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Eugene TysonCorrect answer
Community Expert
May 29, 2021

Reset your preferences

https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

OR if that doesn't work.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Without knowing specifics of operating system - system specs - version of InDesign etc - it's hard to advise you any further.

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3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 20, 2021

Hi Dolly,

 

Apologies for the delayed response. Would you mind sharing the version of the OS & InDesign? Do you get any error while trying to open any file? In addition to the helpful suggestions given earlier, you may follow the troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287). Hope it helps.

 

Regards,

Ashutosh

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Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
May 29, 2021

Reset your preferences

https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

OR if that doesn't work.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Without knowing specifics of operating system - system specs - version of InDesign etc - it's hard to advise you any further.

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    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 29, 2021

    Which version of InDesign and OS?

    Might be worth resetting your InDesign preferences first to see if that resolves the issue:

    1) Close InDesign
    2) Double click on Adobe InDesign's icon to launch it
    3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
    4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

    (If you don't see the question do it again.)

     

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