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I want to open a new document in InDesign but nothing happens. Also documents that I made in the past won't open. Does anyone know what to do?
1 Correct answer
Reset your preferences
https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html
Delete InDesign preferences with shortcuts
You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:
- Windows: Shift+Ctrl+Alt
- Mac OS: Shift+Control+Option+Command
OR if that doesn't work.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Without knowing specifi
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Which version of InDesign and OS?
Might be worth resetting your InDesign preferences first to see if that resolves the issue:
1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.
(If you don't see the question do it again.)
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Reset your preferences
https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html
Delete InDesign preferences with shortcuts
You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:
- Windows: Shift+Ctrl+Alt
- Mac OS: Shift+Control+Option+Command
OR if that doesn't work.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Without knowing specifics of operating system - system specs - version of InDesign etc - it's hard to advise you any further.
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Hi Dolly,
Apologies for the delayed response. Would you mind sharing the version of the OS & InDesign? Do you get any error while trying to open any file? In addition to the helpful suggestions given earlier, you may follow the troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...). Hope it helps.
Regards,
Ashutosh

