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InDesign is not working

New Here ,
May 29, 2021 May 29, 2021

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I want to open a new document in InDesign but nothing happens. Also documents that I made in the past won't open. Does anyone know what to do?

 

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How to, Import and export

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correct answers 1 Correct answer

Adobe Community Professional , May 29, 2021 May 29, 2021
Reset your preferences https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html Delete InDesign preferences with shortcuts You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching: Windows: Shift+Ctrl+Alt Mac OS: Shift+Control+Option+Command OR if that doesn't work. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Without knowing speci...

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Which version of InDesign and OS?

Might be worth resetting your InDesign preferences first to see if that resolves the issue:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Reset your preferences

https://helpx.adobe.com/ca/indesign/kb/indesign-preferences-support-file-locations.html

Delete InDesign preferences with shortcuts

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

  • Windows: Shift+Ctrl+Alt
  • Mac OS: Shift+Control+Option+Command

 

OR if that doesn't work.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Without knowing specifics of operating system - system specs - version of InDesign etc - it's hard to advise you any further.

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Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

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Hi Dolly,

 

Apologies for the delayed response. Would you mind sharing the version of the OS & InDesign? Do you get any error while trying to open any file? In addition to the helpful suggestions given earlier, you may follow the troubleshooting steps given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...). Hope it helps.

 

Regards,

Ashutosh

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