InDesign Issues Both in 2025 and Now in 2024 After Downgrading

Report · Nov 23, 2024

I upgraded to InDesign 2025 about 20 days ago, but I encountered several issues. The program ran very slowly, crashed frequently, and making changes to numbers required multiple clicks, which was quite odd. The final straw was when it randomly dropped text while converting to a PDF on just one page in a 36 page document. Since I was on a tight deadline for a client and couldn't afford such risks, I had to downgrade back to InDesign 2024 to complete my work.

Now, as I'm trying to work on new projects, I receive an "Import failed" message 75% of the time when attempting to import a vector file. Has anyone else experienced this issue after downgrading back to 2024? If so, is there a fix?

I've been using InDesign for 20 years and have never faced such disruptive problems before. The other possibility I considered is that my files in Dropbox might have become corrupted, but the issues began right after I downgraded InDesign, so I doubt that’s the cause.

Report · Nov 23, 2024

I guess it's a positive that I've never needed tech support before in the 25 years I've used their products, but I had no idea that Adobe only offers tech support Monday - Friday. These are catastrophic issues with InDesign, and not user error. I understand if they can't offer support 24/7, but they should have something available on weekends. Designers, their primary audience, work on weekends.

Report · Nov 23, 2024

Many users experience various issues with InDesign 2025, so you're not the only one who had to revert to 2024. There are plenty of recent threads about it.

> I receive an "Import failed" message 75% of the time when attempting to import a vector file.

Do you get this error with any vector file in all InDesign documents? Or is it only one specific vector file?

Also, what's your macOS version as well as the RAM amount?

Report · Nov 23, 2024

If the files are in a Dropbox folder make sure that any smart sync features are disabled so that the file is fully synced to your local harddrive.