Participant

Question

Indesign Keeps Crashing on M1 Mac

Forum|Forum|2 years ago
June 7, 2023
5 replies
1467 views

Hello everyone!

I would like some help on my Indesgin app. It keeps crashing once it startsup and the pin wheel of death on mac never stops. I have already restarted and reinstalled my Indesign for a couple of times. My other adobe app works perfectly. It's just Indesign that keeps crashing. I hope someone can help. Thanks!

Tim

This topic has been closed for replies.

igoraugstroze

Participant

I've just upgraded to macOS Sonoma 14.0 and now it's working properly!

Barb Binder

Community Expert

Hi @igoraugstroze:

As a heads up, InDesign is not yet supported on Sonoma. See https://helpx.adobe.com/indesign/system-requirements.html.

Upgrading to Ventura 13.6 solves this crashing issue. If you experience any new issues while on Sonoma (i.e., white screen, flickering) consider rolling back to 13.6.

~Barb

~Barb at Rocky Mountain Training

jemmaB

Inspiring

I'm having the same problem. It crashes a few times a day! I also reinstalled a few times.

Willi Adelberger

Community Expert

How did you install InDesign? Did you install it from the CC Desktop application or from a backup or former computer, where it was installed?

jemmaB

Inspiring

I removed it totally from the CC app, and reinstalled it, then rebooted the Mac. Still crashing a few times a day. Also reset /removed preferences yesterday.

Rishabh_Tiwari

Legend

Hi @Tim30342144d7g5 ,

I'm sorry you're experiencing constant crashes with Adobe InDesign on your Mac, despite restarting and reinstalling the application multiple times. It can be frustrating when one specific app is causing issues while others work fine. In addition to the suggestions shared above, please try the steps shared here and let us know if this helps or if you need further assistance.

Thanks

Rishabh

T

Tim30342144d7g5Author

Participant

Hi Rishabh,

I tried disabling the damaged fonts. It somehow worked. But I'll keep monitoring if it will crash again.

Thanks!

HARSHIKA_VERMA

Community Manager

Hi @Tim30342144d7g5,

Hope you're doing well!

We would like to follow up on your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

We would be happy to help.

Thanks,

Harshika

Peter Spier

Community Expert

Do you see any error messages? Have you tried clearing the InDesign Recovery folder in your hidden user library?

Steve Werner

Community Expert

Please let us know: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

Often these kind of problems are best handled by restoring InDesign preferences and caches. Here's a description of how to do this:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

T

Tim30342144d7g5Author

Participant

Hello Steve,

Thanks for the reply!

I'm on Macbook Pro. Apple M1 Max. 64 Gb. macOS Ventura Version 13.3.1. My Indesign is Indesign 2023 v18.3.

I already tried reseting the preferences and clearing the caches before posting here on the community. But the crashes hasn't been resolved unfortunately.

leo.r

Community Expert

try to run InDesign on a clean user account: create a new account in System Settings > Users & Groups, switch to that account and try to use InDesign. will you have the same issues?

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