Known Participant

Question

InDesign keeps crashing since most recent updates have been loaded

Forum|Forum|9 years ago
June 24, 2016
16 replies
18471 views

Hey all...

Three of us here at work have updated our Creative Cloud applications (Bridge, InDesign, Photoshop and Illustrator - three days ago) and since then have experienced frequent InDesign crashes.....it just unexpectedly quits for no good reason. Once I was applying a gradient. Another time I was just nudging text over. Most recently I was adding a feather to a photo. This problem is happening to all three of us which makes me think it is a problem with the updates?????

Help....

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R

r621456

Participant

Same issue - Windows 7, crashing randomly since the last update. Adobe says it's because we're working on network files and not locally. Since we've worked on a network with no issues until this point, it's clearly a bug in the update, and they need to address it ASAP. The Adobe tech tried to help and said the engineers were aware of the issue, but there wasn't much he could do other than recommend a reinstall of the previous version.

Adobe, please at least let us roll back the last update instead of having to uninstall/reinstall from scratch! And please fix this - this is untenable in a business environment.

Esquilinho

Participant

Just to add to the discussio, we are having the same problems, both with people with Windows 7 and Windows 10.

Should we expect an update on this update soon? After all, we PAY for this...

RG PatientNewsAuthor

Known Participant

Still haven't heard anything everyone...Adobe?? What say you????

M

macounsr

Participant

A new wrinkle:

Yesterday we upgraded from Windows 7 to Windows 10. That installation went OK, but now the key-combo control-alt-shift to launch InDesign no longer works, and InDesign crashes as it did previously. The only way we can launch it successfully is to manually delete the preferences folders.

Come on Adobe!

andrewr68407746

Participant

We're having the same issue with InDesign crashing indiscriminately... MAC, OS 10.11.5 brand new MacBook Pro Retina. Was using the CC2015 version no problem, but CC2015.5 crashes when I try to place a file or even just copy/paste. We need a fix like yesterday Adobe! UNACCEPTABLE!

H

Hugo Valicente

Participant

In our company we managed to contain the damage to a few employees... but those who updated had to be given stations that were preset with the previous build... no way to revert... I have decided not to waste time talking to Adobe... I should not have to do that. If troubles persist, it will no longer be a viable solution for us.

P

pauloc25844483

Participant

Hi Neenorm,

Issue I have been having is possibly with Libraries. Haven't had the pleasure of creating grads in InDesign. Hopefully won't need to.

RG PatientNewsAuthor

Known Participant

Hi everyone...

Just wanted to update you on the fact that I am still having issues. I've had 4 Adobe techs trying to help me but NOTHING is working. I even got rid of my old InDesign libraries and am only using the CC libraries now as was suggested to me by Paulo and one of the Adobe techs. Still no good. I crash when I try to play with gradients or feathers. I crash when I'm just moving a text box over or a photo box. My colleagues are experiencing similar problems when saving or printing to a pdf???? WTF

One designer in my department was smart enough to un-install InDesign and re-install the older version of InDesign (2015) last week and she hasn't had ANY issues since then. I tried to do the same this past Monday after crashing 6 times the Friday before. ARgh...... Unfortunately, Adobe is not offering the older version of 2015 anymore. I was able to install 2014, but when I upgraded from there, it went straight to the newest version of InDesign 2015 with all it's same bugs and problems. UGH!!!

I am soooooo frustrated and angry you have no idea. So much wasted time, and in this business, time is money. Why am I paying for a program that doesn't work properly??? I want my money back!!!!!!!!!!!!

OK Adobe engineers....the ones that rewrote the program and created the updates... I need you to figure out pronto what you did to mess things up. And in the meantime, please put the older version of InDesign (2015) back online for people to go back to.....

R

Peter Spier

Community Expert

You can still download and install the 11.0 version, as well as the 11.3 update, from ProDesignTools.com: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools and All Adobe CC 2015 Updates: The Direct Download Links for Windows | ProDesignTools or All Adobe CC 2015 Updates: The Direct Download Links for Mac OS | ProDesignTools

John T Smith

Community Expert

Part of a suite, such as CS6... or part of a Cloud subscription?

Either way,

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

H

Hugo Valicente

Participant

No Adobe paying customer should apologize to a developer for not providing information in the format required. Adobe, and its developers, should understand that customers are NOT their on-payroll debuggers. I am responsible for a company running 5 papers on Adobe CC and we are having our productivity impacted by the same issue reported on this thread, using both Windows 10 and previous versions of Windows. It is not the first time we experience similar problems with updates. My expectation is that when a company releases an update it has already been tested and debugged. That is, after all, why we pay for a license.

RG PatientNewsAuthor

Known Participant

I'm with you Hugo. We are a busy office and can't afford these 2 to 6 hours of downtime every time there is a buggy update.

We seem to be working ok now since our fix this morning. The problem has something to do with Preferences. I'm told the engineers at Adobe are working on the problem but in the meantime, you may need to do the following: (keep in mind that we are working in Windows 7 Professional, so this may not work for other platforms??)

Uninstall InDesign.

Reinstall InDesign.

When I did this, it opened fine the first time and kept all the previous preferences and workspace. But when I closed it and tried to relaunch it, it would not....CRASH!!! Ugh....

So then you have to do this:

Close InDesign if it isn't already.

Click on start and type %appdata% and Open Roaming

Go to Adobe >InDesign > Version 11.0

Move this folder (Version 11.0) to your desktop

Relaunch InDesign

When you relaunch InDesign, you will have lost your printer presets and your workspace which you will have to setup again and save.

So far I am working ok. Haven't had any crashes...knock on wood. If you are uncomfortable trying this on your own, you can contact adobe through chat and give them remote access to your computer to fix this for you.

Good luck everyone. And thanks for all your input.

R

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