InDesign keeps crashing when I try to export

[guy_0025]

I have an issue where each time I load my project, it crashes when I try to edit certain pages or assets. One page in particular is super touchy and every time I touch anything on that page, it crashes. I tried to export to pdf so I could at least save what I have, but it crashed there too. I am collaborating with another user and the same thing happened to them, so I know it's not my computer. This is an educational resource for teachers that is grant funded, and is due Fri, so I need to have this done ASAP. Any help would be much appreciated! Thanks - guy

[leo.r]

What are your InDesign and operating system versions? Also, at what point did the problem start (InDesign or OS update etc)? Were you ever able to work on this document successfully? Plus, can you share a crash report (just don't post its text in your message, attach a text file or a link to an external resource such as Pastebin).

[guy_0025]

Thanks for the response. Two different computers have had the same problem of it crashing. Mine is Windows 11, the other is a mac, not sure their version. Problem started after we updated to version 21.0. I had an older version, my colleague had updated, and when they worked in the doc it somehow converted it to the newest version so I was forced to update to be able to open the doc. Then when I updated, it started crashing. I tried uninstalling the newest upgrade, and then opening it and "converting" it to a previous version, but it said it wouldn't convernt. Sorry I forgot to save a screenshot of the error logs. I'll do that in a follow up post. 

[guy_0025]

see attached images for details

[Abhishek Rao]

Hi @guy_0025,

Thanks for sharing the crash details. I checked the reports you submitted and can confirm that a bug has already been logged for this issue. The product team is actively working on a fix, and I'll update you as soon as I have more information from them.

Appreciate your patience, and I'll keep you posted.

Abhishek

[Abhishek Rao]

Hello @guy_0025,

Thank you once more for providing the crash details earlier. The product team would like to examine the actual document more closely to gain a better understanding of what is causing the issue. Could you please share the file with us? If the document is sensitive, you can send it via direct message here in the community instead of posting it publicly. You are welcome to use any public cloud sharing service such as Google Drive, Dropbox, or similar, and provide the link.

Once we receive the document, we will be able to investigate further and keep you updated with our findings.

We look forward to your reply.

Abhishek

[guy_0025]

Sure! Here is the indesign file link itself, via clicking the "..." in the top right corner of the doc and hitting "share document", hope it works:

https://www.adobe.com/files/id/urn:aaid:sc:US:27ca9029-a2b3-47f3-b946-70ff07b4338a?view=difile&local...

[Abhishek Rao]

Hi @guy_0025,

I appreciate you sharing the link. Can you verify if this document is currently stored solely as a cloud file? If feasible, please attempt to save a local copy of the file on your device first, and then share that locally saved INDD file with me via any public cloud service such as Google Drive or Dropbox. 

I look forward to your response.

Abhishek