Indesign keeps on opening a file and become unresponsive

Question

Hi,I had a school license that expired a few weeks ago. I just bought a student plan on a personal email (so I don't have to deal with any weird complication when the school decides to renew their license) so I can continue using PS, Indesign, and Illustrator. I already have the programs downloaded.  I guess this is where things got funky. These three programs became very slow which I assume it's because it's trying to prepare things up for my personal email versus my school email. After some time, things went back to normal although a little slow. I opened up a file with Indesign and it became unresponsive after a few seconds. I CTRL-ALT-DEL to restart the program which it did. It reopens the last file I clicked on and freezes again after a few seconds. I tried uninstalling and reinstalling the program, still the same. Sometimes when I open up InDesign, it'll give me an options to say 'Yes' to recover my last file, 'No' to not recover it, and another option to recover the file on another time. Whichever I pick, the program becomes unresponsive after a few seconds. I can still move my cursor around Indesign, but I can't do anything in the program. I can't tell if my file is corrupted or something went awry with Indesign.  I also like to note that syncing doesn't work.

Laubender · Accepted Answer

@cindyt44842676 said:"It reopens the last file I clicked on and freezes again after a few seconds." Hi Cindy,if you had a crash or a freeze with the last file you opened, you could do the following: [1] Quit InDesign[2] Go to the folder where that last document is stored. Look up the list of files stored there.You may see an *.idlk file[*] in that folder that corresponds with your InDesign document stored there.[3] Backup and then remove that *.idlk file to a different place.[4] Trash your InDesign cache[*]. If this all was done successfully InDesign will not try to open the document automatically after startup.Open the document with File > Open when in InDesign and save it to a new name. [*] I assume you are on a Windows machine.You'll find a Version 17.0 folder in your user folder of your machine that contains all cached InDesign data:User > [your user name] > AppData > Local > Adobe > InDesign > Version 17.0Backup that Version 17.0 folder and remove it. InDesign will recreate that Version 17.0 folder when you'll startup the next time.To see the AppData folder in your file system you have to enable the file explorer to view invisible elements.To see file extensions like *.idlk or *.indd you have to enable the file explorer to do this. Both options are turned off by default. Regards,Uwe Laubender( Adobe Community Professional )

Derek Cross · Answer

Assuming your subscription is OK, which you may need to check with Adobe that it is order (this is a user-to-user support forum).

Which version of InDesign and OS?
How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

If you have the correct system specs, it might be worth using the Adobe Cleaner Tool to remove the previous Adobe application versions and have a fresh reinstallations. https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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