Known Participant

Answered

Indesign - missing Text/ Images when Publish Online

Forum|Forum|3 years ago
March 3, 2022
30 replies
40095 views

Having a really bad experience with Indesign at moment. Been using for about 12 years, on latest cloud version. Objects such as drawn indesign objects and svg are suddenly going missing when Publishing Online. All since 3rd March (yesterday). Have rolled back to earlier file version, but also having the same problems, wondering if it's a program software issue? Any help appreciated

This topic has been closed for replies.

Correct answer Srishti Bali

Hi there,

Sorry about this experience. This issue has been fixed. I would request you all to check again and share your observations with us.

Regards,

Srishti

Show previous replies

L

Laubender

Community Expert

Dylan said at:
https://community.adobe.com/t5/indesign-discussions/indesign-missing-objects-when-publishing-online/m-p/12792958#M468993

"I figured out the issue myself and I believe it's a bug. I've reported it to a member of Adobe's customer care team. Posting here in case anyone else runs into this issue.

Just to be crystal clear this error resulted from setting up an interactive PDF as a .indd in CC 2022 latest version as of 2022-03-04 and then Publishing Online. The error you see is visible on the user-side of the link not in the .indd.

The bug is based on the difference between hyperlinked text frames and hyperlinked text on an interactive PDF. I was hyperlinking the text and was not hyperlinking the text box the text was in. For whatever reason when I did this it seems the boxes, in the live PDF, are acting as if they should be linked but are not. The search for their link and report back a delink error (I thought it looked familiar but it does indeed seem to be the same error a .indd will show when an image asset has been delinked.)

Now if this is a bug and I'm not mistaken -- the workaround, for now, seems to be to simply link the box. Luckily for my project, this is not too difficult to do however as you can imagine this is not ideal if you have a larger body of text with multiple links in the text going to different locations.

If anyone has any other insights on this issue would love to hear them."

Hi Dylan,

this thread is getting a bit confusing, because several discussions were merged lately.

Therefore I did a full quote of your latest reply.

Thank you very much for your observation! I will do some tests with that in mind. Right now I have only one test document by Anna and cannot replicate the bug. Anna did not use any hyperlinks in her document; so I'm not sure if hyperlinks could be the sole cause of the issue.

Thanks,
Uwe Laubender

( ACP )

L

Laubender

Community Expert

Someone marked Dylan's reply as "Correct Answer".

Don't know if all others here can agree.

Regards,
Uwe Laubender

( ACP )

P

prepressmaster_license02

Participating Frequently

This holds no correlation to the publish online issues that I am having. It may be relevant for people who are using interactive pdfs but I do not use that feature in the work that I do.

P

prepressmaster_license02

Participating Frequently

I am not entirely sure if I am having the same issue, but I have a theory for a cause and workaround. When I publish files, I have random pages not load as if the image is missing. These are mostly placed pdfs with everything linked correctly. The missing pages are random throughout the document and they are not always the same each time that you try publishing the document. There are times when you can eventually get the documents to publish correctly if you try over and over. This issue is also doesn't discriminate between high quality/large files and low quality files.

My working theory which I may have busted while typing this is the lack of space wherever these published documents are published to. I had one file publish successfully after deleteing a large chunk of old published files, but I am once again not able to get the next document to publish correctly.

I have attached a screenshot of one of the missing pages and it's facing page that published correctly. Once again, if I publish the document again, this missing page could be present.

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble and inconvenience caused by this issue. I understand how frustrating it is. Our engineers are working hard to fix this as soon as possible. I can definitely assure you at it's a work in progress.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44880703-indesign-publi...) and add your comment there if not done already. By doing this, you will keep on getting updates about the issue.

Even after collecting information from multiple users, we still couldn't replicate this issue at our end. Would you mind sharing the following details so we can investigate the issue further:

Operating System
InDesign version on which these Publish Online documents are created & modified
Is this happening with some published online documents or all?
Would it be possible for you to package and share the original InDesign document (.indd) in which you are facing the issue after publishing online? If yes, please package the document and upload it to the DropBox, OneDrive, Google Drive, or similar service and share the download link here or via DM.
Please share the "Publish Online" link of the documents.
Please share a small video demonstrating the issue. It would be really helpful.

Also, I would request you to share the Adobe email ID (only via DM with me) used in the InDesign app from which the document is published online.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

Note: Marking this as correct to highlight

L

Laubender

Community Expert

Anshul said: "Even after collecting information from multiple users, we still couldn't replicate this issue at our end."

Hi Anshul,

I have access to a document by Anna from this other thread and also cannot replicate the bug.

So I wonder if some personal settings of InDesign could be the cause. For example like setting InDesign's Color Management to "Emulate InDesign 2.0 CMS Off" or something like that. Just a guess. Of course I tested that, but had no issues with the results.

Regards,
Uwe Laubender

( ACP )

Nigey-LTAAuthor

Known Participant

Hi Uwe,

I had Johnny from Adobe's technical department run through all the colour settings to check this, he found no problems with colour settings. We went through a range of scenarios, and he could see the problem when logged into my system.

Really do hope Adobe are taking this Publishing Online issue seriously

Regards

Nigel

K

kbellIN

New Participant

Between not being able to pull any analytics since fall of 2021 and now not being able to publish a document, I'm looking really really incompetant infront of my clients. What's going on at Adobe? My husband glanced at the backend and said it's a big in both (analytics and broken images). Why aren't these things being prioritized??

Anshul_Saini

Community Manager

Hi All @Nigey-LTA @BigBob22 @kevinw2989010,

We are sorry for the trouble. Multiple users have reported a similar issue here and on other Adobe channels. We have escalated the issue and logged a bug with the Product team. We will request you to share a few details which would really help us investigate the issue further:

Operating System
InDesign version on which these files are created & modified
Is this happening with some published online documents or all?
Would it be possible for you to share the original InDesign document (.indd) in which you are facing the issue after publishing online? If yes, please package the document and upload it to the DropBox, OneDrive, Google Drive, or similar service and share the download link here or via DM with the "publish online" link of that document.
Please share a small video demonstrating the issue. It would be really helpful.

Also, I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44880703-indesign-publi...) if not done already.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

Q

QLS2022

New Participant

Hi there -

I have been experiencing the same issue and it is with all documents. I've had no prior issue until recently, using the same mahine, Operating system and version of InDesign. Please help to get this fixed ASAP - We have clients that are waiting on this content and a presentation scheduled. Thank you!

B

BigBob22

Participating Frequently

it's a nightmare. It's slowing me down. My staff is wondering why I'm slow in responding to their requests. It sucks

Nigey-LTAAuthor

Known Participant

Have to complain about Adobe's service. I've been using the InDesign Publish Online facility for past 8 months which has been rock-solid and excellent (actually an adobe software user for at least 20 years). However on 3rd March everything went wrong - when publishing online, objects were missing, images, text, indesign drawn objects - this was all totally random and extremely worrying as I have a project to deliver to clients after 8 months of work!

After wasting hours talking on chats, also in support forum I had to work it out myself. It appears that server maintenance is impacting Publishing Online, hence all the missing objects within my online docs (see screen print below). Nobody at Adobe was going to tell me about this, they just kept asking for files, asking me to do trials with them, send them files, they seem particularly obsessed with SVG problems, etc., when it was patently obvious what the problem was. This problem has persisted for 5 days so far - I don't know how, as a professional offering a service to clients, that I could justify this type of disruption. It wouldn't have been so bad if Adobe had given me some sort of notice of impending issues due to server work - but nothing.

Nigel

L

Laubender

Community Expert

Hi Nigel,

thanks for that.

Just like I assumed, the servive is the issue. Not the InDesign version or the published contents.

I now have access to a document that is failing and I'll try to find a specific cause and a workaround if that's possible.

Yesterday I did some tests with my own material and failed to replicate the issue.

Ah, I see that you already did a bug report at Adobe InDesign UserVoice.

Thanks for that. Everyone facing the issue should vote for fixing the bug there:

Indesign publish online broken links and missing objects
Nigel Jones, Mar 7, 2022
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44880703-indesign-publish-online-broken-links-and-missing-o

Thanks,
Uwe Laubender

( ACP )

Nigey-LTAAuthor

Known Participant

Hi Uwe,

Is there any way someone at Adobe can provide a completion time for the server work - I know you're not an employee, but I'm sick of talking to Adobe on their chatbot, just waste hourse of time. At the moment I'm unable to launch my web app and it's worrying to say the least - can someone confirm the problem and give a rough completion date

Regards

Nigel

L

Laubender

Community Expert

Hi Nigel,

did some tests with InDesign 2022 documents on my Windows 10 machine.

I simply cannot recreate your issue.

So what I need now is a simple sample document from you. A document that is showing the issue on your side.

Something I could test on my end. A packaged document you could provide by Dropbox or a similar service.

To answer some of your questions:

Yes, the final process is not in our hands. Publish Online is a servive Adobe provides on the web.

And also yes, a temp folder is written to your user folder's temp folder during the Publish Online export process.

A folder with some interesting contents named for example like this: HTMLExport12056154641846646781

But it has no real practical use for us, because even if you change its contents it will not travel to the result you'll see in your browser the next time you update your project.

Regards,
Uwe Laubender

( ACP )

L

Laubender

Community Expert

Hi BigBob22,

thank you for the links.

I can see the problems as well with Firefox on Windows 10, Edge and Chrome on the same machine.

Regards,
Uwe Laubender

( ACP )

B

BigBob22

Participating Frequently

I wanted to point out something, The look bad when published online BUT if you download them they are perfect. So we are not uploading bad or corrupted files. They are displaing improperly.

L

Laubender

Community Expert

Hi BigBob22,

if you download "them" you are downloading a PDF file. With PDF export there is no issue.

If you save the pages one by one with your browser and open the downloaded HTML you still see the missing links.

Regards,

Uwe Laubender

( ACP )

B

BigBob22

Participating Frequently

I have this same issue. I'm using 17.1.1 on a 2020 iMac.

I've re-installed, no luck.

I've gone back to an older version, no luck.

What I notice this moring is I publish online and various text boxes and pics are missing. If I hit publish oneline again without making any chnages the same thing happens but different issues.

If I click on download PDF the file opens in a new tab perfectly and I can download a perfect file.

The Publish online is the issue. Since I use it to send things out for approval I REALLY NEED this fixed.

Nigey-LTAAuthor

Known Participant

Hi BigBob22,

I've clarified again with Uwe that SVGs and scaling are not the issue, it's the missing objects generally that are. Getting really worried that Adobe are going to get this sorted, can see you have concerns also. I'm not sure if Adobe carry out micro-updates to the software that we've been hit by.

Regards

Nigel

Nigey-LTAAuthor

Known Participant

Hi BB,

Looks like it's a problem with the Adobe servers, so if you look at the image below, you can see objects listed, but failure of servers to deliver. I'm hoping somebody will do something about this promptly, but if you can urge them also, that may help.

Regards

Nigel

F

freemangrist

Participating Frequently

Hello, I publish a weekly guide for my publication as an interactive PDF. It's published directly from my InDesign (CC 2022 up-to-date) and all has been going well until recently elements (usually text boxes) have all of a sudden been popping up with these odd borders and error icons. I have no idea what they are or what they are trying to communicate. All links in my PDF are working and all images and elements are linked. The packaged PDF does not contain this error it's only in the live, online version of the document that they appear.